Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Use of communication systems includes that required in routine operations and may occur by day or night and in a variety of work contexts, including:
in confined spaces, exposed conditions and controlled or open environments
in a workplace, terminal or apron
in a vehicle
in an aircraft
Communication systems may include:
radios including personal, hand-held or vehicle mounted, CB, UHF, VHF, SSB
Worksite communication may include:
active listening
two-way communication
questioning to obtain information and/or clarify information and understanding
routine oral reporting
Communications may involve:
English speaking persons
multilingual staff
Communication problems may include:
misunderstanding
noisy environments or communications channels
illegible writing or print
use of non-standard vocabulary
incorrect assumption that message has been received and/or understood
not following correct communication protocols and procedures
unfamiliar aviation or non aviation terminology
Communication may be with:
other airport personnel
managers
supervisors/team leaders
airline representatives
police and other emergency services personnel
other professional or technical staff
local government authorities
Depending on the type of airport concerned and the local terminology used, workplace procedures may include:
airport procedures
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documentation may include:
airport or workplace communication procedures, protocols, checklists and instructions
manufacturers’ specifications for communications equipment
aircraft and vehicle identification codes
client and/or supplier instructions
material safety data sheets
relevant codes of practice including the National Standards for Manual Handling and the industry safety code
legislation, regulations and related documentation
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
relevant regulations, standards and codes of practice, including the Civil Aviation Act, Civil Aviation Regulations and Civil Aviation Safety Regulations
relevant Australian and state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation
equal employment opportunity and anti-discrimination legislation and related policies
environmental protection regulations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include:
demonstrate the correct use of radio communication equipment used in the aviation airport environment
demonstrate the ability to source and program the correct aviation channels or frequencies on radio communication equipment
correctly make broadcasts and interpret radio messages in accordance with operational policies and procedures
demonstrate a knowledge of communication protocols and procedures used during emergency situations
demonstrate the ability to correctly diagnose a radio fault and rectify the fault in accordance with manufacturer’s instructions or workplace procedures
accurately complete communication records in accordance with workplace procedures and aviation regulatory requirements
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of knowledge must be conducted through appropriate written/oral assessments.
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace.
Assessment for
Passenger/Non-Passenger Screener
and Checked Baggage Screener Roles

Assessment must:
Be undertaken by a registered training organisation.
Assessment of knowledge must:
Be conducted through written/oral assessments.
Practical assessment must:
Be undertaken by a registered training organisation
Occur in an appropriate range of situations in the workplace.