Unit of competency Outline

Date retreived
23/07/2026 12:23 AM AWST

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Develop and provide person-centred service responses

Develop and provide person-centred service responses

Unit of competency
National Code
CHCDIS015
State Code
OEH27
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
23/11/2022
View on TGA
State Implementation and Classification
Approved Date
19/05/2023
Field of Education
090509 - Care For The Disabled
Original Release Date
19/05/2023
Nominal Hours
65
Description
This unit describes the skills and knowledge required to develop, implement and monitor service responses with a person with disability. Work is undertaken within a legislative and ethical framework to ensure the provision of high quality, person-centred service delivery which supports the person’s aspirations, needs, rights and interests.This unit applies to workers in varied disability service contexts. Work performed requires a range of well developed, person-centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Work with the person to develop and implement person-centred responses.
  • 1.1. Collaborate with the person with disability, their family, carer or others identified by the person to actively develop responses that meet the person’s individual aspirations, needs, rights and preferences.
  • 1.2. Support the person’s use of assistive technologies in meeting their individual needs.
  • 1.3. Consult with the person to communicate their needs to family, carer or others identified by the person.
  • 1.4. Ensure the person’s support information is accurately recorded, maintained and applied to future support activities and responses.
  • 1.5. Make available resources to meet the person’s needs and seek provision of services from other workers or agencies as required.
  • 1.6. Complete, maintain and store all relevant documentation relating to the person and the service delivery in accordance with organisational policies and procedures.
2. Review and monitor person-centred responses.
  • 2.1. Review and measure effectiveness of responses in meeting the person’s needs and preferences, in consultation with the person, family, carer or others identified by the person.
  • 2.2. Work with the person to identify and take action to improve areas of the responses that have not met the person’s needs and preferences.
  • 2.3. Consult with the person to identify gaps in assistive technology needs and report according to organisational policies and procedures.
  • 2.4. Modify specified aspects of service delivery as required, to meet changing service requirements and the needs and preferences of the person with disability.
  • 2.5. Work with the person to identify potential training opportunities to meet their changing needs.
  • 2.6. Ensure changes to service delivery are within policy and budgetary frameworks and meet procedural and legislative requirements, while maintaining high standards of delivery.
3. Provide service delivery within a quality framework.
  • 3.1. Follow organisational policies and procedures and meet legal and ethical requirements for service delivery for the individual, in line with the organisation’s quality system.
  • 3.2. Identify any barriers that may impact on delivery of high-quality service and report to supervisor.
  • 3.3. Regularly review organisational policies and procedures for service delivery to reflect the changing aspirations, needs and preferences of people with disability.
  • 3.4. Regularly review organisational policies and procedures for service delivery to reflect industry best practice and relevant legislative changes.
No information
No information
Replaces
State Code National Code Title Type
AVC15 CHCDIS005 Develop and provide person-centred service responses Unit of competency