Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisational requirements may relate to:
client service standards
policies for ensuring privacy and confidentiality of information
procedures for archiving electronic and hard-copy records
procedures for recording, storing and destroying information
standard of language, literacy and numeracy required
use of organisational equipment and resources.
Legislative requirements may relate to:
anti-discrimination and diversity
Australian standards, codes of practice and regulations
award and enterprise agreements
duty of care
evidence collection
licensing arrangements and certification requirements
OHS issue resolution
relevant commonwealth, state and territory OHS legislation, codes of practice and regulations
roles and responsibilities of OHS representatives and committees
trade practices
use of force.
Security resources may include:
budget
buildings and facilities
communications equipment (two-way radio, pager, telephone, mobile telephone, megaphone)
information
office equipment (computer, printer, fax, photocopier)
people and operatives
personal protective equipment
power and energy
property
security equipment (electronic screening equipment, video cameras, monitors, alarms and signals, metal detectors, motion sensors, personal duress alarms, static alarms, batons, handcuffs, spray, firearms)
technology
vehicle.
Operational plan may include:
budgetary constraints
contingency plans
coordination, monitoring and improvement processes
implementation procedures
resource and equipment requirements
responsibilities and chain of command
tactical response strategies
timetables, milestones and critical dates and times.
Communication skillsmay include:
active listening
comprehension
negotiation
note-taking
positive body language
questioning
reading accurately
speaking clearly
summarising
writing.
Communication systems and equipment may include:
email
meetings and discussions.
monitoring equipment
pagers
portable and mounted two-way radios
reports and documents (eg relating to handover, shifts, incidents, resources, assignment instructions, procedures etc)
screen equipment
telephones and mobile phones
use of established abbreviations
use of hand signals
use of phonetic alphabet
video cameras
Formatmay relate to:
accuracy
common industry terminology
enclosures and attachments
length
sequence of coverage
style
use of abbreviations
use of appendices
use of plain English.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
planning and implementing a security operation within designated timeframes and budget ensuring availability of appropriate resources
monitoring and adjusting operational performance as required
using communication systems and equipment to ensure ongoing information exchange and maximise safety of operatives
conducting a review of the operation and using the findings as the basis for recommendations to improve future operations
preparing a report detailing operation outcomes and recommendations, ensuring all operational information and documentation is maintained with due regard to confidentiality.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.