Unit of competency Outline

Date retreived
23/07/2026 4:54 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage conflict situations in an animal control and regulation environment

Manage conflict situations in an animal control and regulation environment

Unit of competency
National Code
ACMACR404
State Code
BBD45
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
29/11/2017
View on TGA
State Implementation and Classification
Approved Date
20/06/2018
Field of Education
050105 - Animal Husbandry
Original Release Date
20/06/2018
Nominal Hours
30
Description
This unit describes the skills and knowledge required to resolve disputes and conflict situations that may arise when working in animal control.This unit applies to individuals who are required to manage conflict and seek resolution in their day-to-day work in the animal control and regulation sector.No occupational licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify the conflict situation
  • 1.1 Identify and define the conflict, and record details according to workplace policies and procedures
  • 1.2 Anticipate causes of a dispute or conflict and harmful behaviour, and implement appropriate responses to prevent escalation
  • 1.3 Identify parties involved in the conflict
  • 1.4 Identify and analyse the issues of the conflict
  • 1.5 Instigate proceedings to settle the dispute or conflict with minimal delay according to legislative requirementsand workplace procedures
  • 1.6 Identify situations requiring assistance and request support promptly
2. Negotiate resolution
  • 2.1 Address conflict constructively and resolve using appropriate strategies according to workplace procedures
  • 2.2 Use negotiation techniques to maintain positive interaction and to divert and minimise aggressive behaviour
  • 2.3 Use effective communication techniques to ensure third parties understand the information received
  • 2.4 Recognise social and cultural differences and take into account when choosing a negotiation approach
  • 2.5 Request assistance, as required, for situations that cannot be resolved through negotiation or mutual resolution
  • 2.6 Keep an accurate, complete and accessible record of the resolution
3. Evaluate response
  • 3.1 Evaluate the effectiveness of the response and review
  • 3.2 Use appropriate systems, records and reporting procedures to document the evaluation according to workplace procedures
No information
No information
Replaces
State Code National Code Title Type
D3831 ACMACR404A Manage conflict situations in an animal control and regulation environment Unit of competency
Replaced By
State Code National Code Title Type
ODC71 ACMARM404 Manage conflict situations in an animal regulation and management environment Unit of competency