Unit of competency Outline

Date retreived
22/07/2026 5:21 AM AWST

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Manage conflict situations in an animal regulation and management environment

Manage conflict situations in an animal regulation and management environment

Unit of competency
National Code
ACMARM404
State Code
ODC71
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
13/04/2021
View on TGA
State Implementation and Classification
Approved Date
26/07/2021
Field of Education
050105 - Animal Husbandry
Original Release Date
26/07/2021
Nominal Hours
30
Description
This unit describes the skills and knowledge required to manage disputes and conflict situations that may arise when working in animal management regulatory work roles.This unit applies to individuals who are required to manage conflict and seek resolution in their day-to-day work in the animal management and regulation sector. They work autonomously and apply specialist knowledge and skills to provide solutions for predictable and unpredictable problems.All work must be carried out to comply with workplace procedures according to Commonwealth and state/territory health and safety and animal welfare regulations, legislation and standards that apply to the workplace.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Assess the conflict situation
  • 1.1 Identify parties involved, signs and causes of a dispute or conflict according to workplace procedures
  • 1.2 Anticipate consequences, and implement appropriate responses to prevent escalation
  • 1.3 Identify and analyse the issues of the conflict
  • 1.4 Assess potential risks and take appropriate actions to de-escalate the conflict
  • 1.5 Identify situations requiring assistance, and request support promptly
  • 1.6 Recognise social and cultural differences, and take into account when choosing a negotiation approach
2. Implement techniques for dealing with conflict
  • 2.1 Use effective verbal and non-verbal communication and negotiation techniques to maintain positive interaction and to divert and minimise aggressive behaviour
  • 2.2 Use effective communication techniques to ensure third parties understand the information received
  • 2.3 Request assistance, as required, for situations where support is needed to manage, de-escalate or resolve
  • 2.4 Create and maintain detailed records of incident according to legal and workplace requirements
3. Evaluate response
  • 3.1 Review response to a conflict and evaluate for continuous improvement
  • 3.2 Use appropriate systems, records and reporting procedures to document the evaluation according to workplace procedures
No information
No information
Replaces
State Code National Code Title Type
BBD45 ACMACR404 Manage conflict situations in an animal control and regulation environment Unit of competency