Unit of competency Outline
Date retreived
23/07/2026 1:42 PM AWST
23/07/2026 1:42 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Locate, diagnose and rectify complex faults
Locate, diagnose and rectify complex faults
Unit of competency
National Code
ICTTEN5083A
ICTTEN5083A
State Code
D3483
D3483
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
12/06/2014
Nominal Hours
55
Description
This unit describes the performance outcomes, skills and knowledge required to locate, diagnose and rectify complex faults in telecommunications networks and equipment. It includes identification of faults in upstream or downstream services that may require involvement of third party providers.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Prepare to locate and rectify complex faults
- 1.1. Prepare for given work according to relevant legislation, codes, regulations and standards
- 1.2. Notify client to arrange access to site
- 1.3. Obtain report of any action taken by first fault repairer and subsequent result
- 1.4. Obtain fault history to establish any fault patterns
- 1.5. Obtain all available data on the system equipment to assist with fault diagnosis
- 1.6. Develop strategies for identification and repair in discussion with other engineering and technical personnel
- 1.7. Obtain tools and test equipment relevant to the identified system type and fault
- 1.8. Set up equipment according to manufacturer's specifications and reconfigure as required
2. Locate and diagnose faults
- 2.1. Use methodical work practice suitable for system and problem type to identify system fault
- 2.2. Isolate and test fault progressively to remove likely variables from assessment and record test results
- 2.3. Refer faults that may involve third party services if required
- 2.4. Diagnose fault in the shortest time possible with minimum inconvenience to other client activity
- 2.5. Provide regular progress reports to client
- 2.6. Raise fault identification to a national support level within a specified timeframe if required
- 2.7. Undertake guidance from national support in fault diagnosis as required
- 2.8. Negotiate any necessary system downtime with the client
3. Rectify fault
- 3.1. Determine options to rectify fault including any system downtime and present to client for decision
- 3.2. Rectify fault totally, partially or provide temporary solution
- 3.3. Replace or repair faulty parts or equipment according to service agreement
- 3.4. Reprogram equipment as required
- 3.5. Dismantle and remove any temporary service in a safe and efficient manner where appropriate
- 3.6. Perform repair under national support guidance as required
- 3.7. Perform routine checks to identify likelihood of further or likely problems
- 3.8. Rectify any further problems identified or bring to the attention of the customer for decision on further action necessary
4. Clean up worksite and complete records
- 4.1. Produce a report on fault diagnosis and rectification
- 4.2. Remove and dispose of waste and debris from worksite according to environmental requirements
- 4.3. Ensure changes made to the work area during fault repair are restored to the client's satisfaction
- 4.4. Complete all records, explain and justify faults and rectification action taken
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
Australian Communications Industry Forum (ACIF) standards and codes
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003 - Telecommunications Installations - Generic cabling for commercial premises, clause 10.3.2 includes:
colour codes used to identify the various types of fibre
signals these cables would normally carry
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
cabling security codes and regulations.
OHS
regulated or industry codes of practice including appropriate Australian Communications and Media Authority (ACMA) technical standards
technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006.
Client may include:
enterprise personnel
fault centre
network operations centre staff
reporter of fault
site manager.
System equipment may include
asynchronous transfer mode (ATM) or frame relay (FR) switch
carrier network
CPE network
gateways
multiplexing
optical transmission
radio network equipment
routers
servers
transmission paths:
cable
microwave
optic fibre
radio
satellite
wireless broadband.
Other engineering or technical personnel may include:
carrier or service provider staff
electrical contractor
equipment manufacturer
equipment supplier
external customer
on site operation staff.
Tools may include:
adaptors
laser source
light meter
optical attenuators
transmitter or receiver filter combiner.
Test equipment may include:
analogue transmission measuring sets
cable tester
digital analysers
error meter
frequency measurer
global system for mobiles (GSM) spectrum frequency synthesiser
microwave link analyser
modulator tester
multimeters
network management set
optical fibre power meters
optical time domain reflectometer (OTDR)
pattern generators
portable computer
power meters
protocol analysers
radio frequency (RF) band noise measurer
RF microwave test sets
RF sweep tester
spectrum analysers
sweep tester for coaxial
standing wave ratio (SWR) meters
time domain reflectometer (TDR)
video tester.
System fault may include:
'out of specification' faults
dynamic loops
intermittent performance problems
latency
network dropout
severe cable or transmission path damage
system configuration problems
system equipment failure or partial failure
traffic congestion.
Test may include:
bit error rate
equipment self diagnostics
protocol analysis
return loss
signal level:
electrical
optical
RF
signal to noise
TDR
test data (ping)
testing functionality of:
individual equipment
system
transmission paths, including egress or ingress via third party provider services.
Services may include:
ATM interface
fibre to premises equipment
hybrid fibre coaxial (HFC) cable and modem
ISDN (PRA) interface unit
microwave equipment
satellite receiver
synchronous digital hierarchy (SDH) interface
telephone line
wireless modem
wireless transceiver equipment.
Environmental requirements include:
clean-up management
dust
noise
waste management.
Records may include:
service agreement
trouble ticket
work order
written site log.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
Australian Communications Industry Forum (ACIF) standards and codes
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003 - Telecommunications Installations - Generic cabling for commercial premises, clause 10.3.2 includes:
colour codes used to identify the various types of fibre
signals these cables would normally carry
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
cabling security codes and regulations.
OHS
regulated or industry codes of practice including appropriate Australian Communications and Media Authority (ACMA) technical standards
technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006.
Client may include:
enterprise personnel
fault centre
network operations centre staff
reporter of fault
site manager.
System equipment may include
asynchronous transfer mode (ATM) or frame relay (FR) switch
carrier network
CPE network
gateways
multiplexing
optical transmission
radio network equipment
routers
servers
transmission paths:
cable
microwave
optic fibre
radio
satellite
wireless broadband.
Other engineering or technical personnel may include:
carrier or service provider staff
electrical contractor
equipment manufacturer
equipment supplier
external customer
on site operation staff.
Tools may include:
adaptors
laser source
light meter
optical attenuators
transmitter or receiver filter combiner.
Test equipment may include:
analogue transmission measuring sets
cable tester
digital analysers
error meter
frequency measurer
global system for mobiles (GSM) spectrum frequency synthesiser
microwave link analyser
modulator tester
multimeters
network management set
optical fibre power meters
optical time domain reflectometer (OTDR)
pattern generators
portable computer
power meters
protocol analysers
radio frequency (RF) band noise measurer
RF microwave test sets
RF sweep tester
spectrum analysers
sweep tester for coaxial
standing wave ratio (SWR) meters
time domain reflectometer (TDR)
video tester.
System fault may include:
'out of specification' faults
dynamic loops
intermittent performance problems
latency
network dropout
severe cable or transmission path damage
system configuration problems
system equipment failure or partial failure
traffic congestion.
Test may include:
bit error rate
equipment self diagnostics
protocol analysis
return loss
signal level:
electrical
optical
RF
signal to noise
TDR
test data (ping)
testing functionality of:
individual equipment
system
transmission paths, including egress or ingress via third party provider services.
Services may include:
ATM interface
fibre to premises equipment
hybrid fibre coaxial (HFC) cable and modem
ISDN (PRA) interface unit
microwave equipment
satellite receiver
synchronous digital hierarchy (SDH) interface
telephone line
wireless modem
wireless transceiver equipment.
Environmental requirements include:
clean-up management
dust
noise
waste management.
Records may include:
service agreement
trouble ticket
work order
written site log.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
methodically analyse fault details and diagnose potential faults
conduct advanced tests to determine complex network fault
isolate and locate the fault logically
rectify faults using appropriate organisational procedures and OHS requirements
comply with all related OHS requirements and work practices.
Context of and specific resources for assessment
Assessment of this unit requires:
sites on which fault diagnostics may be conducted
use of testing equipment currently used in industry
relevant regulatory and equipment documentation that impact on complex fault repairs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate applying safety aspects to the locating and rectifying the faults
oral or written questioning of the candidate to assess knowledge of types of faults and implications
evaluation of report prepared by the candidate including test result interpretation
written reports prepared by the candidate outlining fault rectification methodologies and recommendations.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN5058A Acceptance test new systems and equipment
ICTTEN5059A Commission telecommunications network equipment
ICTTEN5092A Undertake planned outage management.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
methodically analyse fault details and diagnose potential faults
conduct advanced tests to determine complex network fault
isolate and locate the fault logically
rectify faults using appropriate organisational procedures and OHS requirements
comply with all related OHS requirements and work practices.
Context of and specific resources for assessment
Assessment of this unit requires:
sites on which fault diagnostics may be conducted
use of testing equipment currently used in industry
relevant regulatory and equipment documentation that impact on complex fault repairs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate applying safety aspects to the locating and rectifying the faults
oral or written questioning of the candidate to assess knowledge of types of faults and implications
evaluation of report prepared by the candidate including test result interpretation
written reports prepared by the candidate outlining fault rectification methodologies and recommendations.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN5058A Acceptance test new systems and equipment
ICTTEN5059A Commission telecommunications network equipment
ICTTEN5092A Undertake planned outage management.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD12 | ICTTEN508 | Locate, diagnose and rectify complex faults | Unit of competency |
