Unit of competency Outline

Date retreived
23/07/2026 12:07 PM AWST

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Locate, diagnose and rectify complex faults

Locate, diagnose and rectify complex faults

Unit of competency
National Code
ICTTEN508
State Code
AWD12
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
05/07/2016
Nominal Hours
55
Description
This unit describes the skills and knowledge required to identify faults in upstream or downstream services that may require involvement of third party providers.It applies to individuals working as telecommunications officers, installers, maintenance staff, and manufacturer or equipment specialists. They must work closely with other personnel and rectify technical faults in a timely manner.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to locate and rectify complex faults
  • 1.1 Prepare for given work according to relevant legislation, codes, regulations and standards
  • 1.2 Notify client to arrange site access
  • 1.3 Obtain and interpret results of any action taken by first fault repairer
  • 1.4 Obtain fault history to establish any fault patterns
  • 1.5 Obtain all available data on system equipment to assist with fault diagnosis
  • 1.6 Develop strategies for identification and repair in discussion with other engineering and technical personnel
  • 1.7 Obtain tools and test equipment relevant to the identified system type and fault
  • 1.8 Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required
2. Locate and diagnose faults
  • 2.1 Use methodical and safe work practices suitable for system and problem type to identify system fault
  • 2.2 Isolate and test fault progressively to remove likely variables from assessment, and record test results
  • 2.3 Refer faults that may involve third party services, if required
  • 2.4 Diagnose fault in the shortest time possible with minimum inconvenience to other client activity
  • 2.5 Provide regular progress reports to clients
  • 2.6 Raise fault identification to a national support level within a specified timeframe, if required
  • 2.7 Undertake guidance from national support in fault diagnosis as required
  • 2.8 Negotiate any necessary system downtime with clients
3. Rectify fault
  • 3.1 Determine options to rectify fault including any system downtime and present to client for decision
  • 3.2 Rectify fault totally, partially or provide temporary solution
  • 3.3 Replace or repair faulty parts or equipment according to service agreement
  • 3.4 Reprogram equipment as required
  • 3.5 Dismantle and remove any temporary service in a safe and efficient manner where appropriate
  • 3.6 Perform repair under national support guidance as required
  • 3.7 Perform routine checks to identify likelihood of further or likely problems
  • 3.8 Rectify any further problems identified, or bring to the attention of the customer for decision on further action
4. Clean up worksite and complete records
  • 4.1 Produce a report on fault diagnosis and rectification
  • 4.2 Remove and dispose of waste and debris from worksite according to environmental requirements
  • 4.3 Ensure changes made to work area during fault repair are restored to client’s satisfaction
  • 4.4 Complete all records, and explain and justify faults and rectification action taken
No information
No information
Replaces
State Code National Code Title Type
D3483 ICTTEN5083A Locate, diagnose and rectify complex faults Unit of competency
Replaced By
State Code National Code Title Type
OCV66 ICTTEN523 Locate, diagnose and rectify complex system equipment faults Unit of competency
State Code National Code Title Type
AZI0 ICT51015 Diploma of Telecommunications Engineering Qualification