Unit of competency Outline

Date retreived
22/07/2026 11:10 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Locate, diagnose and rectify complex system equipment faults

Locate, diagnose and rectify complex system equipment faults

Unit of competency
National Code
ICTTEN523
State Code
OCV66
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/01/2021
View on TGA
State Implementation and Classification
Approved Date
29/03/2021
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
29/03/2021
Nominal Hours
55
Description
This unit describes the skills and knowledge required to identify faults in upstream or downstream services that may require involvement of third-party providers.It applies to individuals working as network engineering officers, installers, maintenance staff, and manufacturer and equipment specialists. They work closely with others and rectify technical faults.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to locate and rectify complex faults
  • 1.1 Notify client to arrange site access according to organisational procedures
  • 1.2 Obtain and interpret results of action taken by previous fault repairers
  • 1.3 Obtain fault history from relevant personnel and establish fault patterns according to data and organisational procedures and requirements
  • 1.4 Discuss and develop strategies for fault identification and repair with relevant personnel
  • 1.5 Obtain tools and test identified faulty equipment according to organisational procedures and manufacturer specifications
  • 1.6 Set up equipment according to manufacturer specifications and safe work practices, and reconfigure as required
2. Locate and diagnose faults
  • 2.1 Isolate and test fault and remove likely variables from assessment, following organisational policies and procedures
  • 2.2 Escalate equipment fault identification and seek diagnosis advice from relevant personnel
  • 2.3 Diagnose fault according to organisational procedures
  • 2.4 Provide progress reports to relevant personnel
  • 2.5 Seek guidance from national support in fault diagnosis as required, and with third-party vendors for unknown faults
  • 2.6 Negotiate required system downtime with relevant personnel
3. Rectify faults
  • 3.1 Identify fault rectification options and present to client
  • 3.2 Rectify fault according to findings
  • 3.3 Replace, reprogram and repair faulty equipment according to service agreement and guidance
  • 3.4 Dismantle and remove temporary service according to organisational requirements
  • 3.5 Perform routine checks and identify faults
  • 3.6 Notify client of additional faults and replace, reprogram and repair faults within the scope of agreement
4. Clean up worksite and complete documentation
  • 4.1 Record and document fault location and equipment faults
  • 4.2 Remove and dispose of waste and debris from worksite according to environmental requirements
  • 4.3 Restore worksite to client’s satisfaction and receive client signoff
  • 4.4 Complete and submit required documentation and explain rectification actions to relevant personnel
No information
No information
Replaces
State Code National Code Title Type
AWD12 ICTTEN508 Locate, diagnose and rectify complex faults Unit of competency
State Code National Code Title Type
BGJ4 ICT50220 Diploma of Information Technology Qualification