Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian standards and quality assurance requirements
counter-terrorism
crowd control and control of persons under the influence of intoxicating substances
force continuum, use of force guidelines
general 'duty of care' responsibilities
inspection of people and property, and search and seizure of goods
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
trespass and the removal of persons
use of restraints and weapons:
batons
firearms
handcuffs
spray.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Relevant standards:
must include AS/NZS 4360: 2004 Risk management
may relate to:
AS2630-1983 Guide to the selection and application of intruder alarm systems for domestic and business premises
HB 167:2006 Security Risk Management
HB 436 Risk Management Guidelines - Companion to AS/NZS 4360
HB 231:2000 Information security risk management guidelines
other standards relating to the treatment options as published and distributed by Standards Australia.
Security risks may be:
acceptable
across all aspects of operations
across limited number of operations
high likelihood
long-term
low likelihood
potentially avoidable
potentially unavoidable
short-term
unacceptable.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Risks may relate to:
break-ins
business operations
confidentiality
deliberate or accidental damage
finance
OHS
personnel
theft
threats of loss, harm or damage to persons or property
trespass
unauthorised access
vandalism
workplace environment.
Assessment ofoperating environmentmay relate to:
competitors
core business functions
environmental issues
financial markets
industrial relations
market share
nature of operations
neighbours
scale of operations
situational issues
size
stability
stability of company, organisation, industry and market
stakeholders
type of industry
workforce.
Security risknature and causesmay be:
client-based
external
financial
internal
mechanical
operational
skill based.
Treatment optionsmay relate to:
attendance
confidentiality
interventions
regularity of presence
rehearsals
surveillance.
Verifiable evidencemay include:
incident reports
insurance data
official records
organisational data
video evidence
witness statements.
Criteriamay include assessment of:
budgetary constraints
environmental issues
industrial relations
legal issues
nature of the task
operating environment of organisation
organisation structure
organisational image
political influences
terms of reference
timeframes.
Presentationmay involve:
charts and statistical reports
computer equipment including data projectors
models
real-time demonstration
simulation
the use of audio and video.
Terms of referencemay relate to:
client expectations
cost
limitations and exclusions of access to information
lines of authority
operational environment
roles and responsibilities
scale of the assessment eg full-scale operation or limited to a particular section or operation of the company
security and other clearances
timeframe.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of understanding and knowledge of the following:
evaluating risks against developed criteria and selecting treatment options commensurate with the level and nature of potential risks based on the principles of AS/NZS 4360: 2004
identifying the nature, cause and range of potential security risks to client based on an assessment of valid and relevant data
preparing and presenting an analysis and options related to management of security risks and using effective interpersonal skills to enhance client understanding and acceptance of recommendations.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.