Unit of competency Outline

Date retreived
22/07/2026 10:56 AM AWST

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Finalise and report on investigations

Finalise and report on investigations

Unit of competency
National Code
PSPREG419A
State Code
C8287
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
3.00
Current Release Date
01/11/2012
View on TGA
State Implementation and Classification
Approved Date
04/07/2014
Field of Education
080313 - Public And Health Care Administration
Original Release Date
04/07/2014
Nominal Hours
30
Description
This unit covers the requirements for completing investigations, reviewing the process and reporting results. It includes finalising the investigation, handling complaints and appeals, preparing an investigation report and using investigation outcomes.In practice, finalising and reporting on investigations may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with public sector legislation, applying government processes.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Finalise investigation
  • 1.1 Administrative requirements for finalising the investigation are completed in accordance with organisational policy and procedures.
  • 1.2 Investigative requirements for finalising the investigation are undertaken in accordance with legislation, policy and procedures and public sector standards.
  • 1.3 Recovery action is considered and the decision is recorded in accordance with organisational policy and procedures.
  • 1.4 Management is advised on the outcome of the investigation.
  • 1.5 Confidentiality of information gathered in the investigation process is maintained where appropriate.
2. Handle complaints and appeals
  • 2.1 Complaints and appeals are received and dealt with in accordance with legislation, organisational policy and procedures for complaint handling.
  • 2.2 Legislation relating to complaints and appeals and the potential role of the ombudsman are considered, and responses are timely and provided in accordance with their requirements, when applicable.
3. Prepare an investigation report
  • 3.1 A finalisation report is prepared in relation to the findings and submission of evidence.
  • 3.2 The report is prepared with recommendations for subsequent action, if relevant.
  • 3.3 The report is prepared in accordance with organisational requirements for content and format, and is referred to management and media liaison in accordance with organisational policy and procedures.
  • 3.4 Self-assessment of the conduct of the investigation is undertaken and verbal and written briefings are provided in accordance with organisational requirements, highlighting successful processes and outcomes and suggesting future improvements.
4. Use investigation outcomes
  • 4.1 External organisations are informed of outcomes if applicable and this action documented.
  • 4.2 Organisational systems are updated regularly to contribute investigation results to statistics, trends and precedents.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Administrative requirements for finalising investigations may include:
recording:
name of deciding authority (judge/magistrate)
final jurisdiction (court)
decision and final comments of court result
penalty orders/compensation
case management system check list
referral for national or regional review
acquittal of exhibit register
feedback to director of public prosecutions
Investigative requirements for finalising investigations may include:
disposal/return of exhibits
filing of evidence
meeting forfeiture requirements
filing/storage of items such as:
brief of evidence
original statements
original tapes
Legislation, policy and procedures may include:
enabling and related legislation
privacy legislation/instructions
organisational procedures and protocols
occupational health and safety legislation
standard operating procedures
Australian Government Investigation Standards (AGIS)
Public sector standards may include:
code/s of conduct
ethics standards
confidentiality and privacy requirements
equity and diversity considerations
equal employment opportunity
anti-discrimination requirements
Investigation report will:
have:
a logical sequence
internal consistency
recommendations for further action, if appropriate
be:
factual
unbiased
objective
readable to someone who doesn't know the case
support the conclusion and outcomes of the investigation
Recommendations may include:
recovery of debt
dismissal of employee
disciplinary action
waiving of debt
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC401A Uphold and support the values and principles of public service
PSPLEGN401A Encourage compliance with legislation in the public sector
PSPGOV422A Apply government processes
PSPREG401C Exercise regulatory powers
PSPREG404C Investigate non-compliance
PSPREG412A Gather and manage evidence
PSPREG418A Advise on progress of investigations
PSPREG420A Plan and implement recovery action
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
finalisation of investigations and reports in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to investigations
reporting formats
case studies and workplace scenarios to capture the range of situations likely to be encountered when finalising and reporting on investigations
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when finalising and reporting on investigations, including coping with difficulties, irregularities and breakdowns in routine
finalisation of investigations and reports in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
demonstration
portfolios
questioning
scenarios
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Replaces
State Code National Code Title Type
C1146 PSPFRAU405A Evaluate progress of investigation Unit of competency