Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Occupational Health and Safety (OHS) requirements may relate to:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
elimination of hazardous materials and substances
identifying hazards
safe use and operation of equipment including
business technology
first aid equipment
fire safety equipment
personal protective clothing and equipment
safety equipment
safety procedures for the protection of self and others.
Legislative requirements may relate to:
Australian standards and quality assurance requirements
award and enterprise agreements
Compliance Policy Guidelines (CPGs)
counter-terrorism
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
telecommunications.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
environmental management including waste disposal, recycling and re-use guidelines
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
standard operating procedures
storage and disposal of information
use and maintenance of equipment and systems.
Biometric refers to:
a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual.
Biometric technologies include:
facial recognition
fingerprint recognition
hand geometry
iris recognition
retina recognition
signature recognition
vein recognition
voice recognition.
Privacy legislation may include:
Commonwealth, State and Territory Privacy Acts
national information privacy principles
national privacy principles.
Security safeguards may be:
administrative and include:
contingency plans (data back-up, disaster recovery, and emergency mode operation plans)
information access management (access authorisation, establishment and modification)
security awareness and training (awareness, virus protection, log-in success or failure, password management)
security incident procedures (report and response procedures)
security management (risk analysis and management)
physical and include measures to protect information systems, buildings and equipment from natural and environmental hazards and unauthorised intrusions
technical and include:
access control (user identification, emergency access procedures, automatic log-off, encryption and decryption)
audit control (logging, capturing data versions, times, sessions, workstations, events and user information)
transmission security (integrity controls, encryption).
Threats:
are intentional or unintentional potential events that could compromise the security integrity of physical and technical organisational systems.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Risksmay relate to:
data and information
personnel
property.
Communication may be:
face-to-face
group interaction
in Indigenous languages
in languages other than English
oral reporting
participation in routine meetings
reading independently
recording of discussions
speaking clearly and directly
through the use of assistive technology
via an interpreter
visual or written
writing to audience needs.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Social and cultural differencesmay relate to:
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Optionsmay relate to:
enrolment advice
motivation to verify
tolerance for rejected attempts.
Multiplebiometrics refers to:
a biometric system that integrates two ore more biometric technologies (facial and iris recognition, and multiple instances of a single biometric eg one, two or ten fingerprints).
Biometric equipment and systems are:
automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved.
Biometric equipment and systems may include:
acquisition devices:
cameras (video, infrared-enabled video, single-image)
chip or reader embedded in peripheral device
microphones
optical scanners
biometric servers
hardware
interconnecting infrastructure
software:
server-based authentication software for biometric authentication and logging
software associated with acquisition devices.
Resource requirements may include:
computer systems (hardware, software and infrastructure)
equipment
funding
personnel
time
tools.
Existing architecturemay include:
desktop PCs
local area networks (LANs)
mainframe systems
servers
websites
wide area networks (WANs).
Additional requirementsmay relate to:
integration service requirements and interoperability
upgrading or replacing the system or components of the system.
Feasibilitymay relate to:
economic and schedule feasibility
operational feasibility
technical feasibility.
Relevant informationmay include:
assets (resources, data and information)
contingency plans
implementation issues
resource requirements including allocation and location
risk and threat assessment outcomes
treatment options.
Appropriate format may include:
formats that cater for those with special needs for example, producing documents in large print.
Implementation strategy may include:
analysis and comparison of biometrics system options
assessment of security risks
enrolment processes
integration requirement and system interoperability
resources necessary for implementation
staged rollouts.
Contingencies may detail:
roles, responsibilities, teams and procedures associated with restoring a security system following a disruption
side manual door entry.
Relevant personsmay include:
biometric technology specialists
clients
colleagues
external consultants
information technology specialists
manager.
Records and reports:
may be:
computer-based
manual
other appropriate organisational communication system
may detail:
biometric technologies and systems
organisational security requirements
resources requirements
risk assessment outcomes
technical data and specifications
timeframe and financial considerations.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accurately estimating resources to support implementation strategy and determining roles, responsibilities and work schedules
complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality
complying with organisational policies and procedures, including OHS, relevant to biometric work tasks
designing treatment options which are compatible with assessed risk and security requirements
determining biometric technology requirements based on an accurate evaluation of existing security controls, assets, and potential risks and threats
developing an effective strategy which incorporates the implementation of treatment options, contingency arrangements, and resources for the effective implementation of biometric technology in a workplace environment.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.