Unit of competency Outline

Date retreived
23/07/2026 10:38 AM AWST

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Develop a communications strategy to support operations

Develop a communications strategy to support operations

Unit of competency
National Code
MSS405014
State Code
BAJ95
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080307 - Organisation Management
Original Release Date
08/08/2016
Nominal Hours
50
Description
This unit of competency covers the skills and knowledge required to develop and implement a communications strategy to support employees in a production or operational environment where competitive systems and practices are being implemented.This unit applies to an individual (who may be a manager, technical specialist or other person) who is required to analyse, plan, and determine and implement required communication strategies for production or operational employees engaged in implementing competitive systems and practices. The unit can also apply to planning and then implementing modifications to an existing strategy.The unit applies to not only communicating information required to gain and maintain support for competitive systems and practices but also strategies that assist with the achievement of competitive systems and practices outcomes, such as visualisation strategies for layouts and employee information stations.This unit primarily requires the application of skills associated with developing effective communication strategies. Problem solving, initiative and enterprise, and planning and organising are required to ensure communications are targeted and meet the needs of stakeholders. This unit also requires aspects of self-management and learning to ensure improvement of own communication effectiveness.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Determine information needs of employees and production or operations systems
  • 1.1 Examine competitive systems and practices strategy and determine broad information framework.
  • 1.2 Examine the production or operational processes and their requirements and determine the information needs of employees in these areas.
  • 1.3 Examine operational support areas and determine the information needs of employees.
  • 1.4 Discuss information used and desired with employees at all relevant levels, and involve team and other key personnel in strategy development to ensure awareness, learning and commitment.
  • 1.5 Examine control systems to determine their data needs.
2 Select communication strategy
  • 2.1 Analyse required information flows.
  • 2.2 Determine access requirements by information users.
  • 2.3 Evaluate suitability of communication media for required information flows and access.
  • 2.4 Consider implications of contingencies and non-conformances for communication strategy.
  • 2.5 Discuss possible strategy with relevant stakeholders.
  • 2.6 Select an appropriate strategy or strategies.
3 Implement strategy
  • 3.1 Develop a list of what needs to be achieved.
  • 3.2 Determine resources required to implement strategy.
  • 3.3 Obtain authority for communication media to be developed.
  • 3.4 Monitor development of communication media and take appropriate corrective action, as required.
  • 3.5 Deploy developed communication media.
4 Monitor ongoing situation
  • 4.1 Determine relevant indicators for communication strategy.
  • 4.2 Monitor indicators.
  • 4.3 Re-evaluate communication needs on a regular basis.
  • 4.4 Make improvements to the communication strategy, as appropriate.
No information
No information
Replaces
State Code National Code Title Type
WD556 MSS405014A Develop a communications strategy to support operations Unit of competency
Replaced By
State Code National Code Title Type
OER27 MSS405028 Develop a communications strategy to support operations Unit of competency