Elements and Performance Criteria

Identification of needs/issues in the service may be via:
Observation of environment, interactions, practices, equipment, program
Conversations
Meetings
Collecting and analysing data eg. promotional materials, demographic information, policies, programs
Analyse feedback from parents, community members etc.
Visiting service

Issues and needs of services may include:
Development of administration and management structures and processes
Viability of service
Establishment of service
Communication difficulties
Unresolved conflict
Accountability

Information may be provided to the service through:
Telephone
Regional/local meetings
Written materials
Face to face

Conflict may be between:
Staff and management
Service and sponsoring body
Service and funding/legislative representative
Staff and staff
Service and community group

Critical aspects of assessment:
Capacity to integrate a range of current thinking and practice in the area of service delivery to define an operational framework which meets client needs and is consistent with organisational practice
Capacity to act as an expert to influence others

Essential knowledge:
Management structures and processes relevant to the service type
Industrial relations-explain/interpret award, rights and responsibilities of different parties, places to contact for advice
Legislative requirements for service type
The development of policies and procedures
Employment processes
Budgeting, taxation, superannuation, wages
Role of external resource person
Up-to-date knowledge of issues in the sector
Group dynamics of teams
Organisational cultures
Occupational health and safety
Resources required
Relevant accreditation principles and service standards

Essential skills:
Conflict resolution and mediation
Monitoring, coaching, demonstrating
Promotion of services
Meetings-chair, facilitate
High level communication skills
Developing written information resources
Research information that is required
Reflective practice-awareness of personal bias
Submission writing
Lobbying

Resource implications:
Access to appropriate workplace where assessment can be conducted, or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observation, questioning and evidence gathered from the workplace environment
Assessment may be conducted on one or more occasions but should include demonstration of the critical aspects of assessment and include at least tree different methods of promotion

Context of assessment:
Assessment may be on the job or under simulation