Unit of competency Outline

Date retreived
22/07/2026 3:36 AM AWST

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Act as a resource to other services

Act as a resource to other services

Unit of competency
National Code
CHCORG621C
State Code
D2649
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
06/08/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
06/08/2014
Nominal Hours
85
Description
DescriptorThis unit describes the knowledge and skills required for a worker to act as a resource to other services
Notes
Elements and Performance Criteria
1. Identify needs/issues in consultation with the service
  • 1.1 Consult all relevant people/stakeholders to identify main issues and relevant information
  • 1.2 Identify different perceptions about issues
  • 1.3 Identify contextual pressures, restraints and resources relevant to issues
  • 1.4 Identify areas of common understanding
2. Provide information and advice
  • 2.1 Develop appropriate and relevant information materials and provide in suitable formats and a timely manner to address issues and needs of services
  • 2.2 Organise and facilitate meetings
  • 2.3 Appropriately safeguard and develop the confidence of workers in the services
  • 2.4 Recommend alternative processes/structures to improve the service
  • 2.5 Develop and communicate innovative models for service delivery
  • 2.6 Identify and recommend services which can offer additional advice or information
  • 2.7 Provide appropriate information to extend people's awareness of potential outcomes and strategies
3. Develop and implement models and strategies, in consultation with the service
  • 3.1 Discuss a range of options and develop an action plan with relevant people
  • 3.2 Include in plan a process for review and follow up
  • 3.3 Implement strategies with service personnel as requested and needed
  • 3.4 Identify resources to implement the action plan and support the service to gain them
  • 3.5 Provide demonstrations as required to assist implementation of new approaches
  • 3.6 Provide appropriate support coaching to develop necessary competence
  • 3.7 Undertake mediation and negotiation as required to assist in resolving any conflict
No information
No information
Replaces
State Code National Code Title Type
S3211 CHCORG21B Act as a resource to other services Unit of competency
Replaced By
State Code National Code Title Type
WC966 CHCORG621D Act as a resource to other services Unit of competency