Unit of competency Outline
Date retreived
23/07/2026 3:37 AM AWST
23/07/2026 3:37 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop training, marketing and sales resources for telecommunications products
Develop training, marketing and sales resources for telecommunications products
Unit of competency
National Code
ICTPRO5026A
ICTPRO5026A
State Code
D3395
D3395
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/04/2014
Field of Education
080505 - Marketing
Original Release Date
15/04/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to develop documentation and training material providing product-specific technical information to clients within an organisation. The training resources are likely to be for new products using emerging technologies supplied by the service provider.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Prepare information and formats for training, marketing and sales resources
- 1.1. Identify target audience, product type, resources type, format and purpose to be developed
- 1.2. Locate enterprise resources relating to telecommunications product information and technical data suitable for training such as marketing and sales materials, manufacturer's documentation and sites for suitable resources
- 1.3. Research a range of formats for the resources and materials to meet requirements of the identified audience
- 1.4. Determine specifications for the resource material and confirm with customer for approval
2. Develop resources and obtain approvals
- 2.1. Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers
- 2.2. Check that resources are for the latest product available for sales and marketing
- 2.3. Produce clear and accurate training manuals and user guides for consultation
- 2.4. Confirm accuracy of information with appropriate technical staff prior to publication or production and obtain approvals
3. Monitor distribution and maintenance of resources
- 3.1. Develop schedule for distribution of resources consistent with product or facility release and list of users
- 3.2. Seek feedback on the content and presentation from users and make improvements as required
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Target audience may refer to:
customers
marketing staff
new staff
personnel external or internal to the organisation
promotional staff
sales personnel
technical staff
trainers.
Resources may include:
brochures
manuals:
technical
training
manufacturer's materials
product presentations
specific resources for disability groups
user guides
web-based training resources
websites.
Telecommunications product information and technical data may relate to:
customer premises equipment (CPE) products:
accessories
computer equipment
local or wide area network equipment
mobile phones
modems
comparison charts
information intended to assist sales representatives
installation and set-up procedures
launch of new product
network facilities and system features
new vendor products and technologies
owner's manuals
peripherals
product database:
model numbers
recalls
serial numbers
upgrades
variants.
User groups may be:
human resources section
marketing and sales section
section or project managers
supervisors
training or staff development officers.
Training resource designers may be:
brochure designer
contracted
in-house
manual designer
web designer.
Appropriate technical staff may include:
equipment supplier
technical designers
technical staff responsible for providing product information and technical data
vendor technical expert.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Target audience may refer to:
customers
marketing staff
new staff
personnel external or internal to the organisation
promotional staff
sales personnel
technical staff
trainers.
Resources may include:
brochures
manuals:
technical
training
manufacturer's materials
product presentations
specific resources for disability groups
user guides
web-based training resources
websites.
Telecommunications product information and technical data may relate to:
customer premises equipment (CPE) products:
accessories
computer equipment
local or wide area network equipment
mobile phones
modems
comparison charts
information intended to assist sales representatives
installation and set-up procedures
launch of new product
network facilities and system features
new vendor products and technologies
owner's manuals
peripherals
product database:
model numbers
recalls
serial numbers
upgrades
variants.
User groups may be:
human resources section
marketing and sales section
section or project managers
supervisors
training or staff development officers.
Training resource designers may be:
brochure designer
contracted
in-house
manual designer
web designer.
Appropriate technical staff may include:
equipment supplier
technical designers
technical staff responsible for providing product information and technical data
vendor technical expert.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
interpret and use equipment and system manuals, specifications, relevant enterprise policy and documentation
develop training resources for different knowledge and skill levels
evaluate web-based training resources
implement improvements based on feedback
provide a range of resource types, including print based and web-based.
Context of, and specific resources for assessment
Assessment must ensure:
workplace where technical information may be developed and distributed to technical, sales and training staff
relevant product technical information, databases, legislative requirements and other site and project related documentation.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of resources developed in different formats by the candidate for a range of training resources
oral or written questioning to assess knowledge of the process for researching and creating training resources.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTEDU5025A Develop and deliver training associated with new or modified products.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
interpret and use equipment and system manuals, specifications, relevant enterprise policy and documentation
develop training resources for different knowledge and skill levels
evaluate web-based training resources
implement improvements based on feedback
provide a range of resource types, including print based and web-based.
Context of, and specific resources for assessment
Assessment must ensure:
workplace where technical information may be developed and distributed to technical, sales and training staff
relevant product technical information, databases, legislative requirements and other site and project related documentation.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of resources developed in different formats by the candidate for a range of training resources
oral or written questioning to assess knowledge of the process for researching and creating training resources.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTEDU5025A Develop and deliver training associated with new or modified products.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWE01 | ICTPRO501 | Develop training, marketing and sales resources for telecommunications products | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W813 | ICT50210 | Diploma of Telecommunications Network Engineering | Qualification |
| J822 | ICT50513 | Diploma of Telecommunications Planning and Design | Qualification |