Elements and Performance Criteria

wireless application protocol (WAP)
general packet radio service (GPRA)
code division multiple access (CDMA)
2nd generation digital mobile (GSM)
3rd generation (3G)
3G or universal mobile telephone service (UMTS)
short message service (SMS)
personal digital assistant (PDA)
personal area network (PAN)
radio frequency identification (RFID)
global positioning system (GPS).

instant messaging
field service automation
wireless banking
access to portals
information services (e.g. client traffic, sales figures and client history)
logistics management
mobile stock trading
sales force automation
wireless ticketing
wireless finance and retailing services
corporate system access
wireless travel management
security applications.

implementation in greenfield sites
integration of new solutions with existing IT infrastructures and business processes
integration with basic e-commerce solutions that include different business models depending on the final requirement
integration across operations at different levels of e-business development involving a mix of the above.

Consultative processes to
individual staff members
teams
management
union representatives
industrial relations or OHS specialists
Privacy Act
other professional or technical staff.

relevant store policy and procedures
relevant legislation and statutory requirements
types of products and services provided
business policy and procedures in regard to selling products or services
size, type and location of business
business merchandise range
characteristics of specific products or services
customer demographics
customer confidence and expectations
management structure and communication relationships
existing business models and IT infrastructure
form of web presence and level of e-commerce readiness
current and emerging applications and technology
varying levels of staff training.

new or repeat contacts
internal and external contacts
customers with routine or special requests
business customers or individuals
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

due diligence requirements
value for money
data reporting for compliance reasons, e.g. hazard analysis and critical control point (HACCP) or OHS
risk sharing
market position
planning cycles and timing
cost and price analysis
terms and conditions agreed
intellectual property and technology rights
value management
continuous improvement
supply chain management
infrastructural and capital outlay requirements
organisational systems integration and compatibility.

stakeholder consultation
confirmation that a procurement process is necessary
development of a business case
comparison of internal versus outsourced provision
whether to buy or lease.

the acquisition and sale of products and services
interaction with customers.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

access, comprehend and process information on mobile commerce technology and applications

produce evaluative and analytic reports on mobile commerce trends and opportunities in required format, including:

accurate investigative research of mobile commerce applications and approaches carried out according to store policy and procedures
balanced evaluation of a range of potential mobile commerce applications and approaches according to store policy and relevant legislative requirements
projection of return on investment or other advantages to be secured through deployment of mobile commerce applications and approaches in retail sales and services
identify and discuss impact of mobile commerce applications and approaches on customers by type and specific requirements
advocate for and assist in implementation of mobile commerce applications and approaches that advance business strengths and competitive advantage
use correct industry terminology.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

relevant documentation, such as:

business plans
marketing plans
legislation and statutory requirements
OHS requirements
industry codes of practice
information and performance data on existing business model and IT infrastructure

information on:

markets
competitors
products and services
suppliers
new technology.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace
research report or case study
a role play
third-party reports from a supervisor
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.