Unit of competency Outline
Date retreived
23/07/2026 1:35 PM AWST
23/07/2026 1:35 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Contribute to client flow and client information management in medical imaging
Contribute to client flow and client information management in medical imaging
Unit of competency
National Code
HLTMI301B
HLTMI301B
State Code
WD186
WD186
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
19/07/2012
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
19/07/2012
Nominal Hours
35
Description
DescriptorThis unit of competency describes the skills and knowledge required by the worker to support the efficient and timely flow of clients through a medical imaging unit that can be hospital or community based
Notes
Elements and Performance Criteria
1. Monitor procedure list to ensure best flow of clients
- 1.1 Use the facility information management system to input client data and information according to instructions from a medical imaging professional
- 1.2 Communicatewith relevant stakeholders about client appointment times and availability according to instructions from a medical imaging professional
- 1.3 Answer questions about scheduling and specified client preparation requirements, referring all questions outside specified areas to relevant medical imaging professional
- 1.4 Liaise with office staff about client bookings, cancellations and rescheduling according to instructions from a medical imaging professional
- 1.5 Liaise with relevant parties about client transport requirements according to instructions from a medical imaging professional
- 1.6 Liaise with the relevant medical imaging professional about client flow requirements
- 1.7 Identify referral sources and client information requirements for the medical imaging process
- 1.8 Gather and process demographic client information prior to the medical imaging procedure
- 1.9 Process and dispatch medical imaging results accurately, according to a series of checking mechanisms to ensure the correct result is assigned to the correct client
2. Contribute to preparations for medical imaging procedure
- 2.1 Check accuracy of client identification and information according to organisation protocols and report any issues of concern appropriately
- 2.2. Complete a client preliminary interview where appropriate and according to instructions from a medical imaging professional
- 2.3 Identify special needs of clients (limited to those identified in the Range Statement) and respond to and report according to organisation protocols and instructions from a medical imaging professional
- 2.4 Assist clients to change into gowns and/or scrubs where necessary
- 2.5 Escort clients to and from examination rooms
- 2.6 Assist with additional preparations, as required within scope of responsibility and under the direction of a medical imaging professional
- 2.7 Obtain and collate results of previous relevant imaging and pathology according to organisation policy and guidelines
3. Respond to client needs and reactions
- 3.1 Provide assurance and support to anxious clients within scope of responsibility and report to the medical imaging professional
- 3.2 Respond to and report challenging client behaviour in manner consistent with organisation protocols
- 3.3 Report any other observations of concern about client status according to organisation protocols
4. Work safely in a medical radiation environment
- 4.1 Use individual work practices in a manner consistent with radiation protection principles
- 4.2 Comply with organisation's radiation management plan
- 4.3 Use required personal protective equipment and personal monitoring in the medical imaging environment
- 4.4 Comply with all safety signs in the medical imaging environment
- 4.5 Report any concerns about radiation safety according to organisation protocols
5. Handle client information in a responsible manner
- 5.1 Use the facility information management system to input client data and information
- 5.2 Scan medical imaging requests and other client data into the client data system
- 5.3 Input client demographics into digital imaging system
- 5.4 Print films and produce CDs, where necessary
- 5.5 Send imaging requests by facsimile as required
- 5.6 Reconcile client information with other systems in line with organisation protocols
- 5.7 Input examination completion statistics according to instructions from a medical imaging professional
- 5.8 Apply language specific to medical imaging when dealing with client data and information
6. Maintain information in a responsible manner
- 6.1 File client information according to organisation protocols
- 6.2 Organise client imaging data for clinical meetings
- 6.3 Contribute to the maintenance of accurate copies of other relevant documents, such as telephone lists, according to organisation requirements
- 6.4 Maintain client data and information in a manner that ensures confidentiality and is consistent with quality requirements
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Supervision refers to:
Instructing, advising, and monitoring another person in order to ensure safe and effective performance in carrying out the duties of their position
The nature of supervision is flexible, underpinned by organisation protocols and may be conducted by various means, including:
in person
through use of electronic communications media, such as telephone or video conferencing, where appropriate and the task allows
Nature of supervision will be determined by factors, such as:
the task maturity of the person being supervised
issues related to client condition
the need to correct and develop non-clinical aspects such as time management, organisation requirements, communication skills, complexity of the task at hand and other factors supporting the provision of services and working within a team
A person under supervision may not require direct (immediate) and continuous personal interaction, but the method and frequency of supervision will be determined by the designated supervisor in the light of factors outlined above
Facility information management systemmayinclude:
Picture Archiving and Communication System (PACS)
Radiation Information System (RIS)
Hospital Information System (HIS)
Electronic or paper-based systems
Communicate with relevant stakeholders may include:
Telephone contacts with wards:
the day before
on the day
Telephone contact with the client
Relevant medical imaging professionalmay include:
Radiographer
Radiologist
Sonographer
Radiology registrar
Medical imaging nurse
Referral sources may include:
Medical practitioner
Allied health practitioner (i.e. podiatrist, chiropractor or physiotherapist)
Dentist
Nurse practitioner
Client information requirements may include:
Previous medical images
Previous reports
Printing films
Copying medical images to CD or other electronic media
Process CR cassettes after identification by the medical imaging professional
Preliminary interview may include:
Check correct client
Review preliminary preparation (e.g. diet)
Special needs of clientsmay include:
Requirement for hoist
Requirement for interpreter
Challenging behaviour
Anxious clients
Additional preparations according to instructions of a medical imaging professionalmay include:
Provision of water for ultrasound
Provision of oral contrasts for CT
Radiation protection principles may include
A hierarchy of measures including:
avoidance of exposure, where practicable
adoption of safe work practices (e.g. closing doors)
where other means of controlling exposure are not practicable, the use of personal protective equipment
Awareness of 'controlled' or 'supervised' areas with appropriate working rules
Personal protective equipment in a medical imaging environment may include:
Personal radiation monitor and dosimeter
Lead/rubber apron
Lead thyroid apron
Lead gloves
Face shielding
Gloves and gowns
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Supervision refers to:
Instructing, advising, and monitoring another person in order to ensure safe and effective performance in carrying out the duties of their position
The nature of supervision is flexible, underpinned by organisation protocols and may be conducted by various means, including:
in person
through use of electronic communications media, such as telephone or video conferencing, where appropriate and the task allows
Nature of supervision will be determined by factors, such as:
the task maturity of the person being supervised
issues related to client condition
the need to correct and develop non-clinical aspects such as time management, organisation requirements, communication skills, complexity of the task at hand and other factors supporting the provision of services and working within a team
A person under supervision may not require direct (immediate) and continuous personal interaction, but the method and frequency of supervision will be determined by the designated supervisor in the light of factors outlined above
Facility information management systemmayinclude:
Picture Archiving and Communication System (PACS)
Radiation Information System (RIS)
Hospital Information System (HIS)
Electronic or paper-based systems
Communicate with relevant stakeholders may include:
Telephone contacts with wards:
the day before
on the day
Telephone contact with the client
Relevant medical imaging professionalmay include:
Radiographer
Radiologist
Sonographer
Radiology registrar
Medical imaging nurse
Referral sources may include:
Medical practitioner
Allied health practitioner (i.e. podiatrist, chiropractor or physiotherapist)
Dentist
Nurse practitioner
Client information requirements may include:
Previous medical images
Previous reports
Printing films
Copying medical images to CD or other electronic media
Process CR cassettes after identification by the medical imaging professional
Preliminary interview may include:
Check correct client
Review preliminary preparation (e.g. diet)
Special needs of clientsmay include:
Requirement for hoist
Requirement for interpreter
Challenging behaviour
Anxious clients
Additional preparations according to instructions of a medical imaging professionalmay include:
Provision of water for ultrasound
Provision of oral contrasts for CT
Radiation protection principles may include
A hierarchy of measures including:
avoidance of exposure, where practicable
adoption of safe work practices (e.g. closing doors)
where other means of controlling exposure are not practicable, the use of personal protective equipment
Awareness of 'controlled' or 'supervised' areas with appropriate working rules
Personal protective equipment in a medical imaging environment may include:
Personal radiation monitor and dosimeter
Lead/rubber apron
Lead thyroid apron
Lead gloves
Face shielding
Gloves and gowns
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Radiation and magnetic field safety requirements must be demonstrated
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on the health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on the health of Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however, holistic assessment practice with other health service units of competency is encouraged
Resources required for assessment include:
access to appropriate workplace where assessment can take place
simulation of realistic workplace setting for assessment
relevant organisation policy, protocols and procedures
Method of assessment may include:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Radiation and magnetic field safety requirements must be demonstrated
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on the health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on the health of Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however, holistic assessment practice with other health service units of competency is encouraged
Resources required for assessment include:
access to appropriate workplace where assessment can take place
simulation of realistic workplace setting for assessment
relevant organisation policy, protocols and procedures
Method of assessment may include:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WB980 | HLTMI301A | Contribute to client flow and client information management in medical imaging | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVA87 | HLTAHA025 | Contribute to client flow and client information management in medical imaging | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J064 | HLT32412 | Certificate III in Allied Health Assistance | Qualification |
| J088 | HLT42512 | Certificate IV in Allied Health Assistance | Qualification |
| J065 | HLT32512 | Certificate III in Health Services Assistance | Qualification |