Unit of competency Outline

Date retreived
22/07/2026 10:55 AM AWST

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Optimise ICT system performance

Optimise ICT system performance

Unit of competency
National Code
ICTSAS437
State Code
OBS57
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/01/2021
Nominal Hours
30
Description
This unit describes the skills and knowledge required to identify, modify, improve and monitor Information and Communications Technology (ICT) system performance.It applies to individuals who apply experienced technical support knowledge to maintain computer system performance, and operate in roles such as help desk supervisors, ICT support technicians and user support specialists.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine ICT system performance
  • 1.1 Access ICT system according to organisational procedures
  • 1.2 Determine client requirements and ICT system performance benchmarks
  • 1.3 Collect ICT system performance data
  • 1.4 Analyse collected system performance data according to performance benchmarks and client requirements
  • 1.5 Identify and document areas of poor ICT system performance
2. Investigate methods to improve ICT system performance
  • 2.1 Discuss ICT system performance findings with required personnel
  • 2.2 Identify performance improvement options and determine required technical resources
  • 2.3 Create ICT system report for required personnel
  • 2.4 Submit report to required personnel
3. Develop implementation plan for ICT system optimisation
  • 3.1 Develop optimisation implementation plan according to task requirements
  • 3.2 Submit implementation plan to required personnel and seek approval
4. Modify ICT system to optimise performance
  • 4.1 Install ICT system improvements according to installation procedures and implementation plan
  • 4.2 Configure ICT system components according organisational procedures and implementation plan
  • 4.3 Measure and record change in performance resulting from ICT system modification
  • 4.4 Assess optimisation against required level of optimisation
  • 4.5 Update required documentation according to organisational procedures
5. Monitor ongoing ICT system performance
  • 5.1 Implement and maintain performance register
  • 5.2 Confirm all optimisation procedures have been performed according to task requirements
  • 5.3 Review and assess benchmarks and impact of implemented optimisation procedures
  • 5.4 Evaluate and report on optimisation procedures
No information
No information
Replaces
State Code National Code Title Type
AUW41 ICTSAS415 Optimise ICT system performance Unit of competency
State Code National Code Title Type
BFF9 ICT40120 Certificate IV in Information Technology Qualification