Unit of competency Outline
Date retreived
22/07/2026 6:59 AM AWST
22/07/2026 6:59 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Optimise ICT system performance
Optimise ICT system performance
Unit of competency
National Code
ICTSAS415
ICTSAS415
State Code
AUW41
AUW41
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to identify, improve and monitor information and communications technology (ICT) system performance.It applies to individuals who are experienced technical support personnel, such as help desk supervisors, ICT support technicians and user support specialists responsible for maintaining computer system performance.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify areas of poor performance
- 1.1 Collect system performance data during various usage conditions and times, using available technical tools
- 1.2 Evaluate the collected system performance data related to organisational benchmarks and client feedback to identify areas of poor performance
2. Investigate methods to improve system performance
- 2.1 Identify options to improve performance through discussing the system performance findings with appropriate person and accessing technical resources
- 2.2 Create a report for appropriate person, including cost analysis and identified options for alternative courses of action designed to measurably improve performance
- 2.3 Present report to appropriate person for decision as to preferred course of action
3. Develop an implementation plan for system optimisation
- 3.1 Develop a plan for implementing the approved optimisation, with prioritised tasks and minimum disruption to clients
- 3.2 Factor project budget and staff availability into the implementation plan
- 3.3 Submit the implementation plan to the appropriate person for approval and revision, if necessary
4. Modify system to optimise performance
- 4.1 Install or configure system components according to installation procedures and organisational guidelines, following the implementation plan
- 4.2 Measure and record the change in performance resulting from the system modification to assess that the required level of optimisation has been achieved
- 4.3 Update appropriate documentation according to organisational guidelines to reflect the system optimisation
5. Monitor ongoing system performance
- 5.1 Implement and maintain a performance register
- 5.2 Review and assess benchmarks and performance regularly with the work team to enable timely optimisation and updates
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8077 | ICASAS415A | Optimise IT system performance | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OBS57 | ICTSAS437 | Optimise ICT system performance | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BEH4 | ICT40118 | Certificate IV in Information Technology | Qualification |
| AWB5 | ICT40115 | Certificate IV in Information Technology | Qualification |