Unit of competency Outline
Date retreived
23/07/2026 12:58 AM AWST
23/07/2026 12:58 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Improve client awareness and implementation of environmental management practices
Improve client awareness and implementation of environmental management practices
Unit of competency
National Code
SRXRES002B
SRXRES002B
State Code
C6443
C6443
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
28/05/2004
Field of Education
080303 - Human Resource Management
Original Release Date
28/05/2004
Nominal Hours
20
Description
This unit has been developed for the Community Recreation, Fitness, Outdoor Recreation and Sport Industry Training Packages.This unit covers the knowledge and skills to improve awareness of environmental management practices within an organisation and inform external clients of the organisations practices. This unit has been developed for the Community Recreation, Fitness, Outdoor Recreation and Sport Industry Training Packages.This unit covers the knowledge and skills to improve awareness of environmental management practices within an organisation and inform external clients of the organisations practices.
Notes
Elements and Performance Criteria
1 Identify level of staff awareness and implementation of environmental management practices
- 1.1 Develop criteria for determining staff awareness and effectiveness of implementation of existing practices
- 1.2 Apply criteria in order to determine relative effectiveness
- 1.3 Identify the need for modification or improvement of staff implementation of existing environmental practices
- 1.4 Determine new areas which require implementation of environmental management practices in accordance with the organisation's policies and environmental management plan
2 Develop and rank methods to improve staff awareness and implementation of environmental management practices
- 2.1 Identify, research and collate relevant information to assist staff awareness in environmental management
- 2.2 Apply specialist knowledge and skills to determine the most suitable method
- 2.3 Establish criteria to develop an effective ranking of practices
- 2.4 Determine methods for improving staff awareness and reaching identified areas of need
- 2.5 Establish information needs and opportunities for community involvement in improving awareness
3 Implement appropriate methods to improve staff awareness
- 3.1 Identify and procure financial resources within budget cycles to support the achievement of required outcomes
- 3.2 Identify, train and assign personnel to tasks so that strategy requirements for skills and knowledge are met
- 3.3 Identify physical facilities and equipment and procure within budget cycles
- 3.4 Prepare information materials and distribute to ensure required awareness levels are achieved
- 3.5 Achieve improvement in staff awareness of environmental issues in accordance with local policy, procedures and relevant legislative requirements
4 Monitor and review the levels of community awareness
- 4.1 Collect regular data and analyse to provide accurate measures of performance
- 4.2 Make comparisons with required outcomes to assess performance
- 4.3 Make recommendations for changes to methods and systems
- 4.4 Implement changes to methods and systems to ensure outcomes are achieved
- 4.5 Apply information obtained during monitoring and review to develop new methods and systems which are based on accumulated knowledge and experience
5 Inform external clients of environmental management practices
- 5.1 Identify and use advantages of informing external clients of organisation's environmental management practices to determine methods to improve their awareness
- 5.2 Identify opportunities to inform external clients of organisation's environmental management practices and notify supervisors/management of new opportunities
- 5.3 Identify resources and information required to inform external clients and access within budget cycles
- 5.4 Use interactions with clients as an opportunity to inform them of the organisation's environmental management practices
- 5.5 Develop strategies to enable clients to participate in the implementation of the environmental management practices
Range Statements
The Range Statements provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. The Range Statements relate to the unit as a whole and helps facilitate holistic assessment. In addition, the following variables may be present for this particular unit of competency
RANGE STATEMENT
CATEGORIES
Effectiveness
[all categories]
the range of methods used
consistency of involvement
level and quality of training provided
level and quality of involvement
funding and resources required
quality and level of benefit derived
outcomes achieved and goals for improvement
Environmental management practices
[all categories]
awareness of types of practices that may include
business sustainability
human and physical resources
environmental load reduction
waste minimisation
ecological considerations
Legislative requirements
[all categories]
State/Territory statutory requirements
local laws, by - laws, ordinances and policy
Methods for improving staff awareness
[all categories]
methods include
significant use of resources
minimal input of resources
use of existing systems within the organisation
high quality materials
use of experts or consultants with relevant skills
Staff awareness
[all categories]
aspects of staff awareness includes
level of knowledge
need for information
awareness of methods of information distribution
methods for suggesting improvements in systems
internal system within the organisation
The Range Statements provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. The Range Statements relate to the unit as a whole and helps facilitate holistic assessment. In addition, the following variables may be present for this particular unit of competency
RANGE STATEMENT
CATEGORIES
Effectiveness
[all categories]
the range of methods used
consistency of involvement
level and quality of training provided
level and quality of involvement
funding and resources required
quality and level of benefit derived
outcomes achieved and goals for improvement
Environmental management practices
[all categories]
awareness of types of practices that may include
business sustainability
human and physical resources
environmental load reduction
waste minimisation
ecological considerations
Legislative requirements
[all categories]
State/Territory statutory requirements
local laws, by - laws, ordinances and policy
Methods for improving staff awareness
[all categories]
methods include
significant use of resources
minimal input of resources
use of existing systems within the organisation
high quality materials
use of experts or consultants with relevant skills
Staff awareness
[all categories]
aspects of staff awareness includes
level of knowledge
need for information
awareness of methods of information distribution
methods for suggesting improvements in systems
internal system within the organisation
Evidence Guide
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statements
Critical aspects of evidence to be considered
Assessment must confirm sufficient knowledge of methods to determine staff awareness of the organisation's environmental management strategies and the effectiveness of staff implementation of the strategies in the work environment as it applies to sectors in the industry (sport, community recreation, outdoor recreation or fitness). This knowledge also applies to client awareness
Assessment of performance should be over a period of time covering all categories of the Range Statements that are applicable in the learners work environment
Assessment must confirm the ability to apply this knowledge and appropriate techniques to
determine the level of staff implementation of the organisation's environmental management practices
develop appropriate methods to improve staff implementation of the organisation's environmental management practices
accurately assess any improvement in implementation
assess client awareness of the organisation's environmental management practices
improve external client awareness of the organisation's environmental management practices
Interdependent assessment of units
This unit must be assessed after attainment of competency in the following unit(s)
Nil
This unit must be assessed in conjunction with the following unit(s)
Nil
For the purpose of integrated assessment, this unit may be assessed in conjunction with the following unit(s)
Nil
Required knowledge and skills
Required knowledge
Environmental issues relevant to work practices and productivity
Environmental management practices
Community needs and expectations
Organisation structure and services
Training requirements/networks
Workplace health and safety legislation and relevant environmental legislation
Required skills
Research skills to identify information relevant to issues
Consultation skills to deal with people at all levels
Presentation skills to report to management and clients on initiatives
Programming skills
Strategic planning skills to integrate minor program goals with organisation goals
Budgeting skills to manage finances for programs
Evaluation skills to monitor effectiveness
Resource implications
Physical resources - Assessment of this unit of competency requires access to
a real work environment
associated resources and information on environmental management practice
Human resources - Assessment of this unit of competency will require human resources consistent with those outlined in the Assessment Guidelines. That is, assessors (or persons within the assessment team) must
be competent in this unit but preferably be competent in the unit at the level above
be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area
have attained the mandatory competency requirements for assessors under the Australian Quality Training Framework (AQTF) as specified in Standard 7.3 of the Standards for Registered Training Organisations
Consistency in performance
Due to issues such as variation in environmental issues and practices, this unit of competency must be assessed over a period of time in order to ensure consistency of performance over the Range Statements and contexts applicable to the work environment
Context for assessment
This unit of competency must be assessed in the context of a real audience and sport or recreation organisation. The environment should be safe with the hazards, circumstances and equipment likely to be encountered in a real workplace
Assessment of this unit of competency will usually include observation of processes and procedures, oral and/or written questioning on required knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a "period of time" and/or in a "number of locations", any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
KEY COMPETENCIES
Collect, Analyse&Organise Information
Communicate Ideas&Information
Plan&Organise Activities
Work with Others&in Teams
Use Mathematical Ideas&Techniques
Solve Problems
Use Technology
2
2
1
1
-
1
1
These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.
The three levels of performance (1, 2 and 3) denote the level of competency required to perform the task:
Use routine approaches
Select from routine approaches
Establish new approaches
Collecting, analysing and organising information - Collecting and analysing qualitative and quantitative information from internal and external sources
Communicating ideas and information - Informing and liaising with staff and others
Planning and organising activities - Planning and organising activities to raise staff and client awareness of environmental management practices
Working with teams and others - Collaborating with other personnel, staff and clients
Using mathematical ideas and techniques - Not applicable
Solving problems - Identifying problems in staff awareness of environmental management practices
Using technology - Using relevant technology to conduct research and implement strategies
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies.
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statements
Critical aspects of evidence to be considered
Assessment must confirm sufficient knowledge of methods to determine staff awareness of the organisation's environmental management strategies and the effectiveness of staff implementation of the strategies in the work environment as it applies to sectors in the industry (sport, community recreation, outdoor recreation or fitness). This knowledge also applies to client awareness
Assessment of performance should be over a period of time covering all categories of the Range Statements that are applicable in the learners work environment
Assessment must confirm the ability to apply this knowledge and appropriate techniques to
determine the level of staff implementation of the organisation's environmental management practices
develop appropriate methods to improve staff implementation of the organisation's environmental management practices
accurately assess any improvement in implementation
assess client awareness of the organisation's environmental management practices
improve external client awareness of the organisation's environmental management practices
Interdependent assessment of units
This unit must be assessed after attainment of competency in the following unit(s)
Nil
This unit must be assessed in conjunction with the following unit(s)
Nil
For the purpose of integrated assessment, this unit may be assessed in conjunction with the following unit(s)
Nil
Required knowledge and skills
Required knowledge
Environmental issues relevant to work practices and productivity
Environmental management practices
Community needs and expectations
Organisation structure and services
Training requirements/networks
Workplace health and safety legislation and relevant environmental legislation
Required skills
Research skills to identify information relevant to issues
Consultation skills to deal with people at all levels
Presentation skills to report to management and clients on initiatives
Programming skills
Strategic planning skills to integrate minor program goals with organisation goals
Budgeting skills to manage finances for programs
Evaluation skills to monitor effectiveness
Resource implications
Physical resources - Assessment of this unit of competency requires access to
a real work environment
associated resources and information on environmental management practice
Human resources - Assessment of this unit of competency will require human resources consistent with those outlined in the Assessment Guidelines. That is, assessors (or persons within the assessment team) must
be competent in this unit but preferably be competent in the unit at the level above
be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area
have attained the mandatory competency requirements for assessors under the Australian Quality Training Framework (AQTF) as specified in Standard 7.3 of the Standards for Registered Training Organisations
Consistency in performance
Due to issues such as variation in environmental issues and practices, this unit of competency must be assessed over a period of time in order to ensure consistency of performance over the Range Statements and contexts applicable to the work environment
Context for assessment
This unit of competency must be assessed in the context of a real audience and sport or recreation organisation. The environment should be safe with the hazards, circumstances and equipment likely to be encountered in a real workplace
Assessment of this unit of competency will usually include observation of processes and procedures, oral and/or written questioning on required knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a "period of time" and/or in a "number of locations", any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
KEY COMPETENCIES
Collect, Analyse&Organise Information
Communicate Ideas&Information
Plan&Organise Activities
Work with Others&in Teams
Use Mathematical Ideas&Techniques
Solve Problems
Use Technology
2
2
1
1
-
1
1
These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.
The three levels of performance (1, 2 and 3) denote the level of competency required to perform the task:
Use routine approaches
Select from routine approaches
Establish new approaches
Collecting, analysing and organising information - Collecting and analysing qualitative and quantitative information from internal and external sources
Communicating ideas and information - Informing and liaising with staff and others
Planning and organising activities - Planning and organising activities to raise staff and client awareness of environmental management practices
Working with teams and others - Collaborating with other personnel, staff and clients
Using mathematical ideas and techniques - Not applicable
Solving problems - Identifying problems in staff awareness of environmental management practices
Using technology - Using relevant technology to conduct research and implement strategies
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C1792 | SRXRES002A | Improve client awareness and implementation of environmental management practices | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D6205 | SISXRES402A | Support implementation of environmental management practices | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| C765 | SRC40204 | Certificate IV in Community Recreation | Qualification |
| D035 | SRC40206 | Certificate IV in Community Recreation | Qualification |
| D020 | SRO30106 | Certificate III in Sport and Recreation | Qualification |
| C642 | SRO30103 | Certificate III in Sport and Recreation | Qualification |