Elements and Performance Criteria

Appropriate person(s) may include
managers
person(s) in control of work site(s)
supervisors.

Chemicals may include
acid cleaners
alkaline cleaners
neutral cleaners
solvent cleaners.

Company requirements may include
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
company service standards
defined resource parameters
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
maintenance procedures for equipment and PPE
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
rights and responsibilities of employees and employers
training (induction, refresher and new skills) materials
use of contractors
work site access security clearance procedures.

Consumables may include
air freshener
hand towel
liner bags
soap
toilet paper.

Effectiveness and efficiency may include
client satisfaction
cost/benefit
environmental impact
functionality
health and safety issues
productivity.

Equipment may include
access equipment - various types
bins - various types
brooms - various types
buckets
buffers - various types
cleaning trolley
cloths
cobwebber
doodle bag holder
drop sheets
drying equipment
dust pans and brushes
dusters - various types
extension poles
extraction units, wand and hand tools
hoses
ladders
mops
personal protective equipment
polishers
pressure-washing equipment and attachments
scouring pads
scrapers
scrubbers - various types
site communication devices
sponges
spray bottles
squeegee
steam cleaners
sweepers - various types
vacuum cleaners and attachments - various types
window cleaning equipment.

Functionality may include
advice from staff or colleagues
company experience with products
industry recommendations and/or standards
material safety data sheets (MSDS)
new product technical data or guides
previous experience with products.

Industry events may include
product demonstrations
product promotions
safety demonstrations
seminars
supplier training
trade shows.

Industry information may include
government agencies and departments
industry association materials
industry magazines, newsletters and journals
manufacturers' specifications
supplier promotional materials and technical data.

Legislative requirements may include
Australian Standards, quality assurance and certification requirements
award and enterprise agreements
codes of practice
national industry standards
relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:
anti-discrimination and diversity
availability of chemical registers/manifests
chemical controls
consumer protection
environmental protection issues
equal employment opportunity
freedom of information
industrial equipment certificates of competency or licences
industrial relations
OHS Acts and regulations
privacy
trade practices
workplace consultative arrangements.

Manufacturers' specifications may include
equipment operational manuals
instructional guides
MSDS
other resources supplied by the manufacturer (such as laminated cards notices, wall posters)
product labels
safety instructions pre-printed on equipment.

Occupational health and safety* (OHS) requirements may relate to
allergic reactions (contact dermatitis, etc)
communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc
dermatoxicological control and prevention measures
emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances
hazard identification and risk assessment mechanisms
hazard reporting
health surveillance and monitoring (including blood testing)
hierarchy of hazard control procedures
injury, dangerous occurrence and incident reporting requirements
keeping access ways clear from obstruction
maintaining clear access ways
maintenance procedures for equipment and PPE
national industry standards/codes of practice
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
protection from hazardous substances, noise and dust
protection of people in the workplace
routes of entry and potential symptoms of exposure from chemicals
safety training (induction and refresher)
ultraviolet light
up-to-date electrical test and tag compliance
use of chemicals in accordance with labels
use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals
use, storage and maintenance of personal protective equipment and clothing.
* Also known as occupational safety and health or workplace health and safety

Personal protective equipment (PPE) may include
ear muffs/plugs
gloves - non-permeable
goggles
high-visibility vests/clothing
overalls and other protective clothing
respirator
safety glasses
safety shoes
splash-proof face masks
sun protection
tongs
ultraviolet protection
wet-work clothing.

Rights and responsibilities of employees may relate to
confidentiality and privacy rights
duty of care
knowing the appropriate personnel for reporting purposes
knowing the location of manuals and/or related documents
knowing the terms and conditions of own employment
knowing the workplace procedures
protection from discrimination and sexual harassment.

Rights and responsibilities of employers may relate to
duty of care
providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)
providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards
providing information and training in work tasks, OHS and other employment related matters
the right to dismiss you if you (see the Commonwealth
are negligent, careless or cause an accident
commit a criminal offence
commit acts of disloyalty such as revealing confidential information
use abusive language.

Work order information may include
access to work site and egress points
budget allocations
completion times/dates
insufficient people to complete the work task(s)
job requirements and tasks
legislative requirements and local government
OHS requirements and emergency response procedures
resource requirements - equipment, chemicals and consumables
specific client requirements e.g. relationships with other activities, dress and presentation requirements
use of signage and barriers
work schedules
working in isolated and remote locations
work site contact person(s).

Critical aspects of competency
Understanding the resource implications of the particular cleaning methods being used in the work order.
Assessing the equipment and material requirements of the work order.
Compliance with company and legislative requirements.
Implementing and maintaining an effective stores/inventory system and ordering system.
Outcomes achieved in relation to customer work order and company requirement.
Reviewing effectiveness of current products.
Updating product knowledge.

Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Job specification requirements.
Types of surface types and effective and compatible cleaning methods.
Types of cleaning equipment and their appropriate uses.
Types of chemicals and their appropriate uses.
Stock control procedures and methods.
Purchasing policy and processes.
Quality assurance procedures.
Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.
Communication and negotiation techniques.
Company management structure and reporting procedures.
Company procedures and practices.
Emergency response and evacuation procedures.
Injury, dangerous occurrence and incident reporting.
Knowledge of biological and viral control procedures.
OHS legislation and procedures.
Routes of entry and potential symptoms of exposure from chemicals.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

literacy skills to enable reading and comprehension of information and technical data from suppliers and manufacturers and to prepare reports and recommendations on new product developments
performing the mathematical calculations required for preparing cost benefit analysis, purchasing and controlling stock levels
applying correct manual handling techniques
communicating clearly and concisely using written and verbal modes
customer service
displaying team leadership
handling and disposal of chemicals safely
handling and disposal of contaminated and toxic waste
planning and organising work
problem solving and critical analysis
reading, interpreting and comprehending directions and safety instructions in equipment manuals and MSDS and on chemical labels
requesting advice or further information
scheduling and rostering
seeking and receiving feedback
sourcing, organising and recording information
working as part of a team.

Other units of competency that could be assessed with this unit
Competence in this unit may be assessed in conjunction with PRMCL22B Organise and monitor cleaning operations.

Resources required to assess this unit

The following resources should be available:

access to suitable venue, equipment and relevant requisition guidelines sites
work order and client specifications
Australian Standard 2508 - Safe storage and handling information for hazardous material
access to plain English version of relevant statutes and procedures
work order instructions, work plans and schedules and policy documents
assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.
The competency is to be demonstrated in a range of situations that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Assessment of competency may be made through practical demonstration in the work environment. A further option for off-the-job assessment may be by way of a work-related project(s) supplemented by supervisor reports.

Communicating ideas and information
Source information on new products and equipment, evaluate potential costs/benefits and make suggestions for future purchasing activities. (2)

Collecting analysing and organising information
Collect and analyse information from work specification documents to assess resource requirements and timely supply to the work site. (2)

Planning and organising activities
Plan and prioritise work tasks to meet company and client requirements in an efficient and effective manner. (3)

Working with others and in teams
Share information about equipment, OHS, legislative requirements, techniques and team process to complete work tasks safely and within designated timelines. (2)

Using mathematical ideas and techniques
Calculate the resource requirements and the timing of the supply of the resources to the work site. (2)

Solving problems
Communicate with management and client to gain information to resolve problems. (2)

Using technology
Access websites for new products and equipment, availability and relevant cost. (2)