Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Work order information may include:
access to work site, including:
access and egress points
timing of access
budget allocations
completion times and dates
human resource requirements to complete the work tasks
job requirements and tasks
legislative and local government requirements
OHS requirements and emergency response procedures
requirements for working in isolated and remote locations
resource requirements, such as equipment and materials
specific client requirements, such as:
dress and presentation requirements
relationships with other activities
use of signage and barriers
work schedules
work site contact persons
work site requirements for specific industries, such as:
hospitals and medical centres
nursing homes
retail food courts
schools
tourism and hospitality.
Company requirements may include:
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badges, cards or passes
company policies and procedures, including:
access and equity policy, principles and practice
OHS policies and procedures, including control procedures
maintenance procedures for equipment and PPE
those relating to own role, responsibility and delegation
work site access security clearance procedures
company service standards
dress and presentation requirements
duty of care, code of conduct, and code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
environmental protection procedures
personnel practices and guidelines
quality and continuous improvement processes and standards
records and information systems and processes
training materials (induction, refresher and new skills)
using contractors.
Appropriate persons may include:
clients
colleagues
managers
persons in control of work sites
supervisors.
Equipment may include:
access equipment, such as ladders
bins
brooms
buckets
buffers
cleaning trolleys
cloths
cobwebbers
doodle bag holders
drop sheets
drying equipment
dust pans and brushes
dusters
extension poles
extraction units, wands and hand tools
hoses
microfibre products
mops
personal protective equipment
polishers
pressure-washing equipment and attachments
scouring pads
scrapers
scrubbers
site communication devices
sponges
spray bottles
squeegees
steam cleaners
sweepers
vacuum cleaners and attachments
window cleaning equipment.
Personal protective equipment may include:
ear muffs and plugs
gloves, such as non-permeable
goggles
high-visibility vests and clothing
overalls and other protective clothing
respirators
safety glasses
safety shoes
splash-proof face masks
sun protection
tongs
ultraviolet protection
wet-work clothing.
Chemicals may include:
acid cleaners
alkaline cleaners
low environmental-impact chemicals
neutral cleaners
solvent cleaners.
Consumables may include:
air freshener
hand towels
liner bags
soap
toilet paper.
Occupational health and safety (also known as workplace health and safety) requirements may relate to:
allergic reactions, such as contact dermatitis
communication devices for remote and isolated locations, such as:
mobile phone
two-way radio
dermatoxicological control and prevention measures
emergency procedures for eye and skin contact, and inhalation and ingestion of toxic substances
hazard identification and risk assessment mechanisms
health surveillance and monitoring, such as regular blood testing
hierarchy of hazard control procedures
maintaining clear access
national and industry standards and codes of practice
OHS control procedures, such as:
health and safety plans
job plans
job safety analyses
risk assessments
safe operating practices and procedures
safe system of work statements
safe work instructions
work method statements
reporting injury and dangerous occurrences
routes of entry and potential symptoms of exposure to chemicals
safe work practices for equipment, PPE and chemical storage, including interpretation of:
MSDS
hazardous substance information, such as long latency periods
safety training, induction and refresher training
selection and use of PPE and clothing appropriate to the hazard
ultraviolet light
up-to-date electrical test and tag compliance
use of chemicals according to MSDS
use of residual current devices
use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.
Functionality may include:
advice from staff and colleagues
company experience with products
industry recommendations and standards
MSDS
new product technical data or guides
previous experience with products.
Legislative requirements may include:
Australian standards, quality assurance and certification requirements
award and enterprise agreements
industry advisory standards and codes, such as:
building codes
dangerous goods codes
relevant commonwealth, state and territory legislation and local government regulations affecting company operation, including:
anti-discrimination and diversity policies
chemical controls
chemical registers and manifests
consumer protection
energy conservation
environmental protection
equal employment opportunity
freedom of information
industrial equipment certificates of competency or licences
industrial relations
OHS Acts and regulations
privacy
public health
trade practices
water conservation
workplace consultative arrangements.
Manufacturer specifications may include:
equipment operating manuals
instructional guides
MSDS
other resources supplied by the manufacturer, such as:
laminated cards
notices
wall posters
product labels
safety instructions pre-printed on equipment.
Effectiveness and efficiency may include:
client satisfaction
costs and benefits
environmental impact
functionality
health and safety issues
productivity.
Industry events may include:
product demonstrations
product promotions
safety demonstrations
seminars
supplier training
trade shows.
Industry information may include:
government agencies and departments
industry association materials
industry magazines, newsletters and journals
manufacturer specifications
supplier promotional materials and technical data.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by observing practical demonstrations of controlling the supply of resources to the work site involving at least two different work site environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
determine resource implications of particular cleaning methods being used in work order
assess equipment and material requirements of work order
comply with company and legislative requirements
achieve outcomes in relation to customer work order and company requirements
implement and maintain effective stores and ordering systems
review effectiveness of current products
update product knowledge.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include access to:
suitable venue, equipment and relevant requisition guidelines sites
work order and client specifications
Australian Standard 2508 - Safe storage and handling information for hazardous material
plain English version of relevant procedures
work order instructions, work plans and schedules, and policy documents
assessment instruments, including personal planner and assessment record book.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function, such as:
CPPCLO4022A Organise and monitor cleaning operations.