Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian standards and quality assurance requirements
counter-terrorism
crowd control and control of persons under the influence of intoxicating substances
force continuum, use of force guidelines
general 'duty of care' responsibilities
inspection of people and property, and search and seizure of goods
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
Occupational Health and Safety (OHS)
relevant industry codes of practice
telecommunications
trespass and the removal of persons
use of restraints and weapons:
batons
firearms
handcuffs
spray.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Assignment instructions may include:
assignment purpose and objective
assignment tasks and procedures
assignment timeframe
client identification information
incident and security risk response procedures
monitoring objectives
personal presentation requirements
personal protection equipment
premises location and layout
reporting and documentation requirements
resource and equipment requirements.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Relevant personsmay include:
clients
colleagues
emergency services personnel
members of the public
supervisor.
Social and cultural differencesmay relate to:
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Environmental factors may relate to:
access to assistance and resources
availability of exits and opportunities for escape
crowds
different degrees of light including low light and darkness
presence of several sources of threat
time of day
weather.
Communication channels and processes may relate to:
direct line supervision paths
established communication protocols
formal communication pathways
lateral supervision paths
organisational communication networks
verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Resources and equipmentmay include:
access to emergency services and specialist personnel
back-up personnel
business equipment eg computers and computer applications
communication equipment eg two-way radio, pager, mobile telephone
defensive equipment eg batons, firearm, and the relevant licenses, permits and storage facilities
fire fighting equipment
first aid kit
personal protection equipment
security equipment eg electronic screening equipment, video cameras and monitors, alarms and signals.
Security risks may relate to:
breaches of law eg criminal damage, offences against people, public order, misuse of drugs and alcohol
emergencies eg fire, scenes of crime, accidents
hazards eg physical, chemical, electrical, psychological, biological
threats eg bombs, sabotage, assassination.
Responsemay involve:
checking identification
defusing the situation
evacuating the premises
isolating area of potential risk
isolating risk
issuing verbal warnings
notifying relevant emergency services agencies
offering assistance
provision of first aid
request for support and assistance
restraint of person
tactical withdrawal
use of basic defensive techniques
use of negotiation techniques.
Documentationmay include:
activity logs
incident reports
records of conversation
request for assistance forms
running sheets
vehicle and personnel movements
written and electronic reports.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
identifying and assessing all factors which might impact on the safety and security of persons and property
formulating and implementing appropriate responses or contingency measures to maintain security
systematically monitoring security activities and varying operational plans as required to meet changing circumstances
maximising the safety and protection of people involved in incidents while carrying out response activities
communicating effectively on a one-to-one and group basis with people from a range of diverse backgrounds and of varying abilities
providing accurate and constructive operational observations and completing documentation in an appropriate style and format.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.