Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Responses to emergency and abnormal situations may be required:
on relevant aircraft types in commercial service
during short and/or long haul services
in any category of service, including economy, business and first class
in any allowable operating and weather conditions

Performance may be demonstrated:
in an approved cabin service simulator
in a suitably simulated work environment
on a passenger-carrying aircraft

Examples of abnormal or emergency cabin service situations may include:
passenger or crew illness
injury to passenger or crew
severe air turbulence
changes in the wind and weather conditions enroute
hazardous problems with aircraft air conditioning systems
aircraft engine or equipment malfunction or failure
aircraft instrument malfunction or failure
aircraft low fuel quantity emergency
security threat on board aircraft
ditching of aircraft
emergency landing
explosion or fire in cabin
disruptive/unruly passengers
depressurisation of cabin

Workplace operational procedures may include but are not limited to:
pre-flight passenger briefing
cabin preparation
on-board safety
door procedures
precautions during abnormal weather/flying conditions
security procedures
aircraft refuelling with passengers on board
smoking regulations briefing
equipment stowage
excess carry-on baggage
take-off and landing
emergency procedures

Evacuation procedures may include but are not limited to:
day or night evacuations
ditching in water, including both prepared and unprepared
emergency landing, including both prepared and unprepared
precautionary evacuation
search and rescue
slide descents
raft management
emergency exit from aircraft by any available means

Fire procedures may include:
fire prevention and protection procedures
basic fire drill
cabin crew fire response procedures during flight
cabin crew fire response procedures when aircraft is on the ground

Persons consulted may include:
passengers
passengers identified as having medical skills
pilot-in-command (PIC)
other cabin crew and flight crew members
ground staff
emergency services personnel
technical staff

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures

Information/documents may include:
sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to aircraft abnormal and emergency situations
airline operational and emergency procedures and instructions
directions and instructions of the PIC and/or senior crew members
job specification
aircraft evacuation procedures
aircraft fire prevention and response procedures
cabin service checklists and procedures
cabin emergency equipment operational manuals
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable regulations and legislation may include:
Civil Aviation Act
relevant Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to cabin crew response to abnormal and emergency situations on board an aircraft
relevant OH&S legislation
environmental protection legislation
relevant food handling and hygiene legislation
equal opportunity and anti-discrimination legislation
relevant Australian Standards
industrial relations and workplace compensation legislation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Processes and techniques must be equitable and fulfil regulatory requirements. This includes the assessment of language and literacy proficiency to the required workplace standard

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace