Unit of competency Outline
Date retreived
22/07/2026 6:09 AM AWST
22/07/2026 6:09 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Respond to abnormal and emergency situations within the aircraft
Respond to abnormal and emergency situations within the aircraft
Unit of competency
National Code
AVIF3006B
AVIF3006B
State Code
WB766
WB766
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
08/07/2014
Field of Education
061301 - Occupational Health And Safety
Original Release Date
08/07/2014
Nominal Hours
40
Description
This unit involves the skills and knowledge required to respond to abnormal and emergency situations on a commercial aircraft flight, including responding to a medical emergency during a flight, to adverse weather and/or flying conditions and to various forms of aircraft emergency. It also covers the skills and knowledge required to respond to fire on board the aircraft, assist in or direct the evacuation of the aircraft, and complete all necessary documentation following an emergency or abnormal incident. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Respond to a medical emergency during a flight
- 1.1 Illness or injury amongst passengers or crew is identified in accordance with workplace procedures
- 1.2 Identified illness or injury is reported to pilot-in-command (PIC) and/or a senior crew member and appropriate action is taken in accordance with workplace procedures
- 1.3 Directions of senior crew members are followed in accordance with workplace procedures
- 1.4 First aid is applied if applicable
- 1.5 Medical assistance is sought from amongst other crew members and passengers if necessary in accordance with workplace procedures
- 1.6 Where applicable, medilink and other means of remote medical advice and assistance are accessed in accordance with workplace procedures
2Respond to adverse weather and/or flying conditions
- 2.1 Directions of PIC and/or senior crew members are followed in the event of adverse weather and/or flying conditions or turbulence
- 2.2 Passengers are instructed to fasten seat belts and take required precautions in accordance with workplace procedures and regulatory requirements
- 2.3 Where possible, passengers are assisted and reassured where necessary during adverse conditions
- 2.4 Dependent on the circumstances involved, appropriate action may be initiated in response to perceived hazardous situations in accordance with Crew Resource Management (CRM) principles
- 2.5 As far as possible, communication is maintained with passengers and other aircrew members during the abnormal conditions
- 2.6 Personal initiative and experience is utilised in securing self and equipment in turbulence
3Respond to aircraft emergency
- 3.1 Directions of senior crew members are followed in the event of an aircraft emergency
- 3.2 Dependent on the circumstances involved, appropriate action may be self-initiated in response to emergency situations in accordance with Crew Resource Management (CRM) principles
- 3.3 Emergency procedures are implemented in accordance with regulatory requirements and consistent with the nature of the emergency
- 3.4 Passengers are assisted and reassured where necessary during the emergency
- 3.5 As far as possible, communication is maintained with passengers and other aircrew members during the emergency
4Assist in or the evacuation of the aircraft
- 4.1 Directions of senior crew members are followed in the event of an aircraft evacuation
- 4.2 Evacuation procedures for the type of aircraft involved are implemented in accordance with workplace and regulatory requirements
- 4.3 Dependent on the type of evacuation, passengers are appropriately assisted and reassured where necessary during the evacuation process
- 4.4 As far as possible, communication is maintained with passengers and other aircrew members during the evacuation
5Respond to fire on board the aircraft
- 5.1 Appropriate fire protection procedures are implemented in accordance with workplace and regulatory requirements
- 5.2 Relevant regulatory and workplace fire emergency procedures are followed in the event of fire
- 5.3 Directions of senior crew members are followed in the event of an aircraft fire
- 5.4 Where possible, passengers are assisted and reassured where necessary during the fire emergency
- 5.5 As far as possible, communication is maintained with passengers and other aircrew members during the fire emergency
6Complete required documentation for an emergency or abnormal incident
- 6.1 Workplace administrative procedures relevant to an abnormal or emergency cabin service incident are identified and interpreted
- 6.2 Administrative procedures are implemented in accordance with workplace and regulatory requirements
- 6.3 All required aircraft documentation relevant to an abnormal or emergency cabin service incident is completed in accordance with workplace requirements including requirements for OH&S and/or safety incident reports
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Responses to emergency and abnormal situations may be required:
on relevant aircraft types in commercial service
during short and/or long haul services
in any category of service, including economy, business and first class
in any allowable operating and weather conditions
Performance may be demonstrated:
in an approved cabin service simulator
in a suitably simulated work environment
on a passenger-carrying aircraft
Examples of abnormal or emergency cabin service situations may include:
passenger or crew illness
injury to passenger or crew
severe air turbulence
changes in the wind and weather conditions enroute
hazardous problems with aircraft air conditioning systems
aircraft engine or equipment malfunction or failure
aircraft instrument malfunction or failure
aircraft low fuel quantity emergency
security threat on board aircraft
ditching of aircraft
emergency landing
explosion or fire in cabin
disruptive/unruly passengers
depressurisation of cabin
Workplace operational procedures may include but are not limited to:
pre-flight passenger briefing
cabin preparation
on-board safety
door procedures
precautions during abnormal weather/flying conditions
security procedures
aircraft refuelling with passengers on board
smoking regulations briefing
equipment stowage
excess carry-on baggage
take-off and landing
emergency procedures
Evacuation procedures may include but are not limited to:
day or night evacuations
ditching in water, including both prepared and unprepared
emergency landing, including both prepared and unprepared
precautionary evacuation
search and rescue
slide descents
raft management
emergency exit from aircraft by any available means
Fire procedures may include:
fire prevention and protection procedures
basic fire drill
cabin crew fire response procedures during flight
cabin crew fire response procedures when aircraft is on the ground
Persons consulted may include:
passengers
passengers identified as having medical skills
pilot-in-command (PIC)
other cabin crew and flight crew members
ground staff
emergency services personnel
technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures
Information/documents may include:
sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to aircraft abnormal and emergency situations
airline operational and emergency procedures and instructions
directions and instructions of the PIC and/or senior crew members
job specification
aircraft evacuation procedures
aircraft fire prevention and response procedures
cabin service checklists and procedures
cabin emergency equipment operational manuals
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:
Civil Aviation Act
relevant Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to cabin crew response to abnormal and emergency situations on board an aircraft
relevant OH&S legislation
environmental protection legislation
relevant food handling and hygiene legislation
equal opportunity and anti-discrimination legislation
relevant Australian Standards
industrial relations and workplace compensation legislation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Responses to emergency and abnormal situations may be required:
on relevant aircraft types in commercial service
during short and/or long haul services
in any category of service, including economy, business and first class
in any allowable operating and weather conditions
Performance may be demonstrated:
in an approved cabin service simulator
in a suitably simulated work environment
on a passenger-carrying aircraft
Examples of abnormal or emergency cabin service situations may include:
passenger or crew illness
injury to passenger or crew
severe air turbulence
changes in the wind and weather conditions enroute
hazardous problems with aircraft air conditioning systems
aircraft engine or equipment malfunction or failure
aircraft instrument malfunction or failure
aircraft low fuel quantity emergency
security threat on board aircraft
ditching of aircraft
emergency landing
explosion or fire in cabin
disruptive/unruly passengers
depressurisation of cabin
Workplace operational procedures may include but are not limited to:
pre-flight passenger briefing
cabin preparation
on-board safety
door procedures
precautions during abnormal weather/flying conditions
security procedures
aircraft refuelling with passengers on board
smoking regulations briefing
equipment stowage
excess carry-on baggage
take-off and landing
emergency procedures
Evacuation procedures may include but are not limited to:
day or night evacuations
ditching in water, including both prepared and unprepared
emergency landing, including both prepared and unprepared
precautionary evacuation
search and rescue
slide descents
raft management
emergency exit from aircraft by any available means
Fire procedures may include:
fire prevention and protection procedures
basic fire drill
cabin crew fire response procedures during flight
cabin crew fire response procedures when aircraft is on the ground
Persons consulted may include:
passengers
passengers identified as having medical skills
pilot-in-command (PIC)
other cabin crew and flight crew members
ground staff
emergency services personnel
technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures
Information/documents may include:
sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to aircraft abnormal and emergency situations
airline operational and emergency procedures and instructions
directions and instructions of the PIC and/or senior crew members
job specification
aircraft evacuation procedures
aircraft fire prevention and response procedures
cabin service checklists and procedures
cabin emergency equipment operational manuals
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:
Civil Aviation Act
relevant Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to cabin crew response to abnormal and emergency situations on board an aircraft
relevant OH&S legislation
environmental protection legislation
relevant food handling and hygiene legislation
equal opportunity and anti-discrimination legislation
relevant Australian Standards
industrial relations and workplace compensation legislation
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S6772 | AVI3F608B | Respond to abnormal and emergency situations within the aircraft | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWP82 | AVIF3006 | Respond to abnormal and emergency situations in an aircraft | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W889 | AVI40610 | Certificate IV in Aviation (Aircrewman) | Qualification |
| S627 | AVI30208 | Certificate III in Aviation (Flight Operations) | Qualification |
| S632 | AVI40508 | Certificate IV in Aviation (Leadership and Supervision) | Qualification |
| W888 | AVI30510 | Certificate III in Aviation (Rescue Crewman) | Qualification |