Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:
employees
external organisations
individuals
internal departments.
Appropriate person may include:
authorised business representative
client
supervisor.
Organisational requirements may include:
budget
corporate purchasing
guidelines
licensing arrangements.
Software application program may include:
database programs
email programs
internet browsers
spreadsheets
system browsers
word processing.
Licensing requirements may include:
cost of licence
number of licences required
support provided
type of licence.
Computer may include:
laptops
servers
workstations.
Operating system may include:
Mac OS X
Linux
Windows.
Effect may relate to:
data entry
effect on normal business
installation time
problems.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
install software applications through operating system instructions
configure computer to accept new software or upgrade
carry out testing and acceptance according to corporate guidelines.
Context of and specific resources for assessment
Assessment must ensure access to:
PC where software installation may be performed
use of application software currently used in industry
documents detailing organisational testing and acceptance policy and procedures
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s underpinning knowledge of software upgrade requirements, current industry standard application software and acceptance testing procedures
direct observation of candidate upgrading or installing new software.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.