Elements and Performance Criteria

Employment plans can include, but are not limited to:
Intensive Assistance Activity Agreements
Intensive Assistance Support Plans
Job Search Skills Plan
Client action plans
Return to work plans
Client activity plans
Plans of the support and assistance to be provided to the client by the organisation

Relevant legislation may include, but is not limited to:
Social Security Act, including Mutual Obligation provisions
Disability Services Act
Privacy Act

Options for client activities can include, but are not limited to:
Registration with employment agencies
Work experience/ trial work placements
Job search activities
Job search training
Voluntary work
Participation in the community
Training to address barriers to employment
Researching labour markets or training options appropriate to their needs

Monitoring mechanisms can include, but are not limited to:
Monitoring against timeframes, outcomes and activities included in the employment plan
Regular contact with client via mail, telephone, e-mail and interviews
Checking of relevant documentation
Job search diaries and other proformas recording details of activities undertaken
Checking of organisational information systems and databases
Feedback from employers and providers of training and other assistance

Critical aspects of assessment must include:
Plans are appropriate to the needs of individual clients, and labour market conditions
Plans comply with relevant legislation
Plans follow organisational policies and procedures, including documentation standards

Relationship with other units:
This unit is related to
CHCES401A - Analyse and apply labour market information

Essential knowledge required includes:
Relevant legislative requirements
Current and emerging characteristics of local labour markets
Organisational requirements relating to format, documentation, content and monitoring of employment plans
If applicable, contractual requirements relating to employment plans

Essential skills required include:
Ability to interpret organisational, contractual and legislative requirements as they relate to employment planning
Negotiation skills
Skills to provide necessary emotional and tangible support to clients as required
Conflict resolution skills
Assertiveness skills

Resource requirements include:
Access to relevant workplace or appropriately simulated environment where assessment can take place
Relevant organisational policy, guidelines, procedures and protocols
Relevant legislation
Relevant contracts for the delivery of employment services

Method of assessment:
Evidence gathered from the workplace environment
Structured interviews
Observation
Written assignment
Project
Questioning
Observation of simulation and/or role play involving dealing with difficult or challenging behaviour
Case studies and scenarios as a basis for discussion of issues and strategies in addressing difficult and challenging behaviour
Demonstration over a period of time to ensure consistency of performance

Context of assessment:
This unit is most appropriately assessed in the workplace in a situation where simulation of challenging client behaviour can be achieved, or in a simulated workplace setting under the normal range of workplace conditions.