Unit of competency Outline

Date retreived
23/07/2026 4:54 AM AWST

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Handle receipt and despatch of information

Handle receipt and despatch of information

Unit of competency
National Code
BSBINM303
State Code
AUJ58
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
15/09/2015
Nominal Hours
20
Description
This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail. It also covers collating and despatching bulk mail according to Australia Post specifications.It applies to individuals who, while under supervision, provide services to support legal practitioners. All aspects of legal practice may be subject to a range of legislation, rules, regulations and/or codes of practice relevant to different job roles and jurisdictions.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Receive and distribute incoming mail
  • 1.1 Check and register incoming mail to ensure accuracy of records
  • 1.2 Process court documents according to firm’s policies and procedures
  • 1.3 Process original documents according to firm’s policies and procedures
  • 1.4 Process served documents according to firm’s policies and procedures
  • 1.5 Identify and ensure understanding of titles and locations of company personnel and departments
  • 1.6 Identify and promptly distribute urgent and confidential mail to addressee
  • 1.7 Sort mail and despatch to nominated person/location
  • 1.8 Record damaged, suspicious or missing items and report promptly where necessary
2 Receive and despatch outgoing mail
  • 2.1 Collect outgoing mail from each section of the firm, check and sort all items to ensure they are correctly prepared for despatch
  • 2.2 Determine most appropriate delivery method and select appropriate envelopes and address correctly
  • 2.3 Process outgoing mail correctly
  • 2.4 Record mail in register
  • 2.5 Sort mail according to carrier
  • 2.6 Despatch mail using most appropriate delivery method
  • 2.7 Despatch mail to meet designated timelines
3 Collate and despatch documents for bulk mailing
  • 3.1 Estimate quantities/resources/time to complete bulk mailing of documents correctly
  • 3.2 Collate documents as required
  • 3.3 Sort envelopes and batch in accordance with specifications
  • 3.4 Employ bulk mail interstate satchels where appropriate
  • 3.5 Selfcheck numerical information
  • 3.6 Lodge batched items in time for delivery by relevant carrier
4 Organise urgent and same day deliveries
  • 4.1 Weigh, package and address items for urgent delivery
  • 4.2 Determine and select cheapest and best option for urgent delivery
  • 4.3 Conduct a followup if necessary
No information
No information
Replaces
State Code National Code Title Type
D0753 BSBINM303A Handle receipt and despatch of information Unit of competency
Replaced By
State Code National Code Title Type
OCF83 BSBINS202 Handle receipt and dispatch of information Unit of competency