Unit of competency Outline

Date retreived
22/07/2026 12:11 PM AWST

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Handle receipt and dispatch of information

Handle receipt and dispatch of information

Unit of competency
National Code
BSBINS202
State Code
OCF83
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
16/03/2021
Nominal Hours
15
Description
This unit describes the skills and knowledge required to receive and distribute incoming information, and to collect and despatch outgoing information using both digital and non-digital methods. The unit applies to those who perform a range of routine tasks in the workplace, using a limited range of technological and practical skills and knowledge of information handling under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Receive and distribute incoming information
  • 1.1 Collect physical and digital information items from organisation’s points of receipt
  • 1.2 Destroy items of no relevance to organisation according to organisational policies and procedures
  • 1.3 Annotate each relevant item with time and date of receipt, where required
  • 1.4 Enter metadata applying to information items into relevant system according to organisational policies and procedures, where required
  • 1.5 Identify urgent and confidential information for priority distribution
  • 1.6 Sort and deliver information items to relevant stakeholders according to organisational policies and procedures
  • 1.7 Record damaged, suspicious or missing items and report to relevant stakeholders, where required
2. Receive and despatch outgoing information
  • 2.1 Collect, check and sort outgoing information items according to organisational policies and procedures
  • 2.2 Record and process outgoing information items for despatch according to organisational policies and procedures
  • 2.3 Prepare items for urgent delivery according to organisational policies and procedures
  • 2.4 Organise despatch of urgent deliveries and follow up if necessary
  • 2.5 Despatch remaining information according to organisational policies and procedures
No information
No information
Replaces
State Code National Code Title Type
AUK81 BSBINM202 Handle mail Unit of competency
AUJ58 BSBINM303 Handle receipt and despatch of information Unit of competency