Unit of competency Outline

Date retreived
22/07/2026 10:36 AM AWST

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Handle mail

Handle mail

Unit of competency
National Code
BSBINM202
State Code
AUK81
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
15/09/2015
Nominal Hours
15
Description
This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail.It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and knowledge of mail handling under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Receive and distribute incoming mail
  • 1.1 Ensure incoming mail is checked and registered in accordance with organisational policies and procedures
  • 1.2 Identify titles and locations of company personnel and departments
  • 1.3 Identify and distribute urgent and confidential mail in accordance with organisational requirements
  • 1.4 Sort and deliver mail to nominated person/location in accordance with organisational requirements
  • 1.5 Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures
2 Collect and despatch outgoing mail
  • 2.1 Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures
  • 2.2 Record and process outgoing mail for despatch in accordance with organisational requirements
  • 2.3 Despatch mail to meet designated timelines
3 Organise urgent and same day deliveries
  • 3.1 Evaluate delivery options and select best option
  • 3.2 Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications
  • 3.3 Organise lodgement or pick-up of emergency deliveries and follow up if necessary
No information
No information
Replaces
State Code National Code Title Type
D0750 BSBINM202A Handle mail Unit of competency
Replaced By
State Code National Code Title Type
OCF83 BSBINS202 Handle receipt and dispatch of information Unit of competency