Qualification Outline

Date retreived
22/07/2026 5:17 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Automotive Administration

Certificate III in Automotive Administration

Qualification
National Code:
AUR30116
State Code:
BAE4
TGA Status:
Replaced
DTWD Status:
Transition (Replaced)
National Endorsed, State Implementation and Classification
Field of Education
0809 - Office Studies
Original TGA Release Date
14/04/2016
Approved Date
13/07/2016
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
400
Duration
4 Semesters
Current Release Number
1.00
Current Release Date
14/04/2016
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
1.00 14/04/2016 Current Approved
Description

This qualification reflects the role of individuals who perform a broad range of administrative tasks in the automotive retail, service and repair industry.

Schedule
Packaging Rules
Total number of units = eighteen (18)
- ten (10) core units, plus
- eight (8) elective units, of which:
- up to eight (8) units may be chosen from the Elective Units listed below
- up to three (3) units may be chosen from a Certificate II qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
1. Core Units

All ten (10) units must be completed.

State Code National Code Title Hours Type
AXE77 AURAKA002 Adapt work processes to new technologies in an automotive workplace 30 Unit of competency
AXE91 AURACA003 Build customer relations in an automotive workplace 30 Unit of competency
AXE85 AURAFA003 Communicate effectively in an automotive workplace 20 Unit of competency
AXE88 AURAEA002 Follow environmental and sustainability best practice in an automotive workplace 20 Unit of competency
AXE64 AURASA002 Follow safe working practices in an automotive workplace 20 Unit of competency
AXE72 AURAMA004 Maintain business image in an automotive workplace 30 Unit of competency
AXE67 AURAQA003 Maintain quality processes in an automotive workplace 30 Unit of competency
AXE93 AURACA001 Respond to customer needs and enquiries in an automotive workplace 20 Unit of competency
AXE78 AURAKA001 Use information technology systems 20 Unit of competency
AXE94 AURAAA001 Work in an automotive administration role 20 Unit of competency
2. Elective Units

Eight (8) electives must be completed, with at least five (5) chosen from the list below.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
AXB17 AURSLA001 Comply with legal requirements when selling automotive products and services 20 Unit of competency
AXB19 AURSCA011 Conduct online transactions in an automotive workplace 35 Unit of competency
AUK81 BSBINM202 Handle mail 15 Unit of competency
AXB32 AURSAA002 Maintain customer aftermarket relations 15 Unit of competency
AXE92 AURACA002 Manage complex customer requirements in an automotive workplace 24 Unit of competency
AUL92 BSBFIA303 Process accounts payable and receivable 40 Unit of competency
AXB33 AURSAA001 Process customer complaints in an automotive workplace 16 Unit of competency
AXB25 AURSCA006 Promote automotive products and services 20 Unit of competency
AWY86 TAEDEL301 Provide work skill instruction 40 Unit of competency
AXE84 AURAFA002 Read and respond to automotive workplace information 12 Unit of competency
AXE83 AURAFA004 Resolve routine problems in an automotive workplace 20 Unit of competency
AXB26 AURSCA005 Sell automotive products and services 20 Unit of competency
AXE75 AURAMA001 Work effectively with others in an automotive workplace 20 Unit of competency
AXE81 AURAFA005 Write routine texts in an automotive workplace 20 Unit of competency
Replaces
State Code National Code Title Type
J389 AUR30112 Certificate III in Automotive Administration Qualification
No information
Entry Requirements

This qualification may be accessed by direct entry.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Traineeships and Apprenticeships
(TR01210) AGRICULTURE (LEVEL 3) Traineeship

(TR09400) AUTOMOTIVE ADMINISTRATION (LEVEL 3) Traineeship

(TR09410) AUTOMOTIVE ADMINISTRATION (RENTAL VEHICLES) (LEVEL 3) Traineeship