Unit of competency Outline

Date retreived
22/07/2026 10:32 AM AWST

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Develop culturally appropriate tourism operations

Develop culturally appropriate tourism operations

Unit of competency
National Code
SITTPPD603
State Code
WF711
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
30/07/2013
View on TGA
State Implementation and Classification
Approved Date
15/10/2014
Field of Education
080323 - Tourism Management
Original Release Date
15/10/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to plan strategically for culturally appropriate business operations. It requires the ability to establish and operate a culturally appropriate tourism operation and to monitor its impact on local communities.
Notes
Elements and Performance Criteria
1. Plan for culturally appropriate tourism operations.
  • 1.1 Identify cultural issues for consideration at the commencement of the planning process.
  • 1.2 Consult individuals and communities about potential cultural issues and incorporate their views into the planning process.
  • 1.3 Analyse economic and social community impacts and develop responses that provide social and economic returns to the community.
  • 1.4 Proactively seek opportunities for new, innovative and more sustainable approaches.
  • 1.5 Develop strategies that balance cultural appropriateness and economic viability.
2. Implement culturally appropriate tourism operations.
  • 2.1 Develop codes of practice and procedures that show respect for cultural values, avoid cultural stereotyping and take account of intellectual property issues.
  • 2.2 Conduct operations according to codes of practice and encourage participation from host communities.
  • 2.3 Educate colleagues about other cultures and societies during the development process.
  • 2.4 Promote the need for culturally appropriate behaviour throughout the organisation and with customers.
3. Evaluate operations.
  • 3.1 Monitor and assess operations to ensure culturally appropriate practices are maintained.
  • 3.2 Conduct regular consultation with stakeholders to obtain feedback.
  • 3.3 Deal with operational issues and consider changes to continuously improve organisational practices.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Cultural issues may include:
access restrictions
cultural differences in styles of negotiation and communication
culturally appropriate activities
traditional and contemporary values and customs
use of appropriate staff
use of cultural information.
Community impacts may be:
negative:
damage to culturally sensitive areas or sites
effect on social structures
trivialisation of culture
positive:
cultural benefits
economic benefits to local community
employment opportunities
greater understanding between host and visitor cultures
improved local facilities
visitor education.
Codes of practice and procedures may relate to:
consultation and communication protocols
evaluation mechanisms
guidance materials for:
appropriate staff and customer behaviour in given situations
language skill requirements
negotiating contracts in crosscultural situations
use of culturally sensitive information
staff selection:
involving appropriate people in both product development and delivery
appropriate staff for different situations.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop and implement a plan for a tourism, hospitality or event operation that supports cultural sustainability and provide evidence of:
analysis of key cultural issues
consultation with key stakeholders
development of strategies and operational approaches that maximise positive impacts
integration of best practice approaches
demonstrate knowledge of current and emerging cultural tourism issues and trends.
Context of and specific resources for assessment
Assessment must ensure use of:
a destination, location, organisation or event for which a culturally sustainable operation can be established
current information about practices that support cultural sustainability
stakeholders with whom consultations can take place
current information and communications technology to support the research and planning process.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of a completed plan, including analysis of all evaluations that have been conducted
evaluation of codes of practice developed by the individual
use of case studies to assess ability to:
evaluate and respond to different commercial and environmental challenges
make suggestions for improving the environmental sustainability of existing tourism operations
written or oral questioning to assess knowledge of social, cultural and economic impacts of tourism, current industry trends and codes of practice
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITTPPD601 Develop tourism products
SITTPPD602 Develop environmentally sustainable tourism operations
SITXFIN501 Prepare and monitor budgets.
Replaces
State Code National Code Title Type
S6453 SITTPPD007A Plan and develop culturally appropriate tourism operations Unit of competency
Replaced By
State Code National Code Title Type
AWR03 SITTPPD010 Develop culturally appropriate tourism operations Unit of competency