Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Assessment may involve:
discussions with client
questioning of police, insurance companies, government agencies and other relevant bodies
review of client floor plans and supporting documentation
visual inspections of client premises or building.
Security systemmay be:
computerised
electronic
mechanical
procedural
specialised (eg biometric).
Installation requirementsmay relate to:
cherry picker
commercial and residential alarm systems
drill
electronic equipment (eg screen equipment, video cameras and monitors)
ladder
scaffolding
specialist tools or equipment
sub-contract labour.
Organisational requirementsmay relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Occupational Health and Safety (OHS) requirementsmay relate to:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
first aid
identifying and reporting hazards and risks
knowledge of emergency and evacuation procedures
transporting and storing dangerous goods
using and maintaining equipment:
business equipment and technology
communications equipment and technology
personal protection equipment
security equipment and technology
using and storing hazardous materials and substances.
Legislative requirementsmay relate to:
applicable commonwealth, state and territory legislation which affects work such as:
workplace safety
environmental issues
equal employment opportunity
industrial relations
anti-discrimination and diversity
Australian building codes and regulations
Australian Communications Authority cabling standards
Australian standards and quality assurance requirements
award and enterprise agreements
evidence collection
freedom of information
licensing arrangements and certification requirements
privacy requirements
relevant industry codes of practice
telecommunications
trade practices.
Appropriate informationmay be:
drawings
plans and schematics
texts.
Resourcesmay be:
equipment
labour
materials.
Organisational rate schedulesmay relate to:
industry based labour rates
insurance
organisational labour rates
standard equipment costs
standard installation costs
standard materials costs
standard monitoring costs
standard service costs
standard unit costs.
Installation requirementsmay relate to:
cherry picker
commercial and residential alarm systems
drill
electronic equipment (eg screen equipment, video cameras and monitors)
ladder
scaffolding
specialist tools or equipment
sub-contract labour.
Possible problemsmay relate to:
availability, delivery
cash flow
crowds
equipment or system faults
insurance, time penalties, disputes
limited access to assistance and resources
own skills and knowledge
problems with security or communication equipment
restricted site access, building progress
risks and hazards
vehicles
weather and environment conditions.
Quotationsare written and may include:
client brief
company identification information
contractual arrangements
cost breakdown
equipment or system locations and positions
equipment or system type
parameters of system capabilities
recommended and agreed security system
results of security assessment
service and maintenance needs
suitable sign-off arrangements
system capabilities
system specifications and configuration
terms of trade
timelines for provision and installation
warranty, guarantee, liability and terms and conditions.
Changes or variationsmay relate to:
changes in cost
delays
exclusions
installation
monitoring
revised or additional services
revised or new equipment or system needs
service and product warranty, guarantee, liability and terms and conditions
service commencement or completion dates
terms of trade.
Documentationmay include:
client details
documented quotation
records of client and supplier communication including actions taken
security equipment or system options and costs
supplier information.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
complying with organisational policies and procedures and relevant legislation in the development of quotations for the provision of security systems
conducting an assessment of client security needs to identify appropriate security system and installation requirements
confirming client requirements and system options from information gathered and discussing potential problems and contingencies
preparing and documenting accurate and detailed estimates and quotations for the provision and installation of security systems within agreed timeframes
using appropriate communication skills to liaise and negotiate system requirements and prices with clients and suppliers.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.