Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Distribution and supply agreements may include:
delivery of products
provision of services
maintenance and support agreements
leasing agreements and consultancies
research and development.
Business customer and end consumer needs may vary according to:
demographics
economics
competition
social and cultural factors
political influences
legal factors
natural factors
technology.
Business policy and procedures may relate to:
supply and distribution of merchandise
interacting with customers
approval processes
negotiating supply and distribution agreements.
Legal requirements may include:
industry codes of practice
transport, storage and handling of goods
contract law
Trade Practices and Fair Trading Acts
pricing procedures, including inclusion or exclusion of GST.
Business and customer objectives may relate to:
time management
standards of work
quality
quantity
observance of policy and procedures
meeting legislative requirements
financial control
inventory control
risk management
loss prevention.
Relevant personnel may include:
manager or supervisor
colleagues
business or area manager
internal or external logistics personnel
business customer contacts
end consumers.
Customers may include:
new or repeat contacts
internal or external contacts
customers with routine or special requests
local, regional, interstate or international customers
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Managers and staff may include:
full-time, part-time or casual or contract staff
staff under contract
people with varying degrees of language and literacy
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions.
Training may include:
formal or informal training
coaching or mentoring
informational seminars
written information.
Merchandising plan may relate to:
business culture
current market position
merchandise and product range
pricing, labelling and packaging requirements.
Suppliers may be:
local or overseas
existing or new contacts
internal or external.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
negotiates and executes supply and distribution agreements according to business policy and legal requirements
ensures distribution processes comply with obligations under distribution and license agreements and relevant legislation
responds to customer complaints and supply and distribution problems promptly according to business policy and procedures
reviews distribution processes and supply agreements to ensure continuous improvement.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail or wholesale work environment
relevant sources of product information
relevant information and documentation, including:
business policy and procedures
relevant legislation and statutory requirements
industry codes of practice
supply and distribution data
business customers with a range of supply and distribution needs.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.