Unit of competency Outline

Date retreived
23/07/2026 7:40 PM AWST

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Facilitate mistake proofing in an office

Facilitate mistake proofing in an office

Unit of competency
National Code
MSS403042
State Code
BAK20
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080317 - Quality Management
Original Release Date
08/08/2016
Nominal Hours
40
Description
This unit of competency covers the skills and knowledge required to facilitate changes to office processes to prevent errors and regression to pre-improvement levels of practices and move the office towards a culture of zero defects. The unit applies to a person who needs to maximise the value of office processes to the customer through mistake proofing. The person facilitates changes to the process that will prevent errors, reduce their frequency or minimise their impact on the value to the customer. They also assist in embedding the changes into everyday practice and workplace culture. The person will typically be a technical expert, team leader or be in a role where they have sufficient technical understanding of processes in their own work and that of others to be able to mistake proof the process in their area. The unit can apply to a whole or part of an office.This approach may be used in conjunction with process mapping and/or value stream mapping to identify office-related process steps and specific areas of waste in a process. Office processes may include administrative, transactional or service-based processes in, or attached to, a manufacturing organisation, within their value stream or similar environments, such as health care, education, financial, construction or Defence services. This unit has a strong emphasis on understanding value from the customer’s perspective, analysis of errors to identify causes and planning, prioritising and facilitation skills.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Prepare for mistake proofing
  • 1.1 Engage management and team/work group to gain support for implementing mistake proofing.
  • 1.2 Provide information to others about the impact of errors and the concept of mistake proofing in an office environment.
  • 1.3 Where required, liaise with stakeholders to identify the steps in the office processes and the points where errors occur.
2 Analyse processes
  • 2.1 Identify sources of variability/non-conformance against specifications and/or procedures.
  • 2.2 Analyse the conditions under which errors occur.
  • 2.3 Identify the root cause of errors.
3 Identify options for mistake proofing
  • 3.1 Establish and prioritise mistake proofing options.
  • 3.2 Develop implementation plans for the selected mistake proofing activities and facilitate allocation of resources.
4 Facilitate the implementation of mistake proofing
  • 4.1 Liaise with other office employees and other people to implement the selected mistake proofing activities into relevant systems and/or practices.
  • 4.2 Test and validate the mistake proofing activities.
  • 4.3 Identify causes for areas of poor performance in the mistake proofing and identify any additional changes to address them.
5 Embed mistake proofing
  • 5.1 Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.
  • 5.2 Motivate others in the office to apply the new systems and/or practices.
  • 5.3 Ensure the new systems and/or practices are reflected in relevant procedures.
No information
No information
Replaces
State Code National Code Title Type
WD532 MSS403042A Facilitate mistake proofing in an office Unit of competency
Replaced By
State Code National Code Title Type
OEQ13 MSS404051 Mistake proof a process Unit of competency