Unit of competency Outline
Date retreived
22/07/2026 9:18 PM AWST
22/07/2026 9:18 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Schedule equipment maintenance
Schedule equipment maintenance
Unit of competency
National Code
ICTWOR4079A
ICTWOR4079A
State Code
D3530
D3530
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
030717 - Plant And Machine Operations
Original Release Date
12/06/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to schedule maintenance of telecommunications equipment and networks on customer premises and service provider networks.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Identify preventative maintenance program for customers
- 1.1. Verify details of customer system and equipment type to assess level of maintenance required
- 1.2. Determine type and extent of maintenance agreed against the existing service level agreement with the customer
- 1.3. Contact customer and agree on suitable time to carry out maintenance program
2. Plan maintenance and fault clearance activity
- 2.1. Verify details of warranties and service agreements for customer equipment and advise customer of charging details where warranty or agreement does not exist
- 2.2. Negotiate and agree on commitments and responsibility with the customer
- 2.3. Organise work priorities so that maintenance staff are available to meet scheduled commitments
3. Arrange allocation of labour resources
- 3.1. Evaluate the expertise and competencies of staff to meet skills required to maintain the equipment noted in the service level agreement
- 3.2. Allocate staff member with the appropriate skills and competency to the task to minimise risk of failure
- 3.3. Advise the designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair
- 3.4. Prepare a schedule of the maintenance program and confirm with customer
4. Organise assistance to fault staff
- 4.1. Provide additional resources if required
- 4.2. Arrange delivery of additional materials and parts
- 4.3. Escalate fault to appropriate level when it cannot be rectified in specified timeframe
- 4.4. Organise product manufacturer support as appropriate
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customer may include:
government department
private individual
service provider
small business.
Service level agreement may refer to:
after hours call outs
agreements reached between a customer and a communications company
cost details
details of frequency and type of maintenance
roles and responsibility of customer and maintenance contractor
warranty issues.
Charging details may include:
cap on maintenance schedule
hourly rate for casual attendances for fault clearance
set number of maintenance attendances per month in contract agreement within contract charges.
Schedule may include:
contingencies
frequency of maintenance attendances
level of support required
nature and type of maintenance
repair activities.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customer may include:
government department
private individual
service provider
small business.
Service level agreement may refer to:
after hours call outs
agreements reached between a customer and a communications company
cost details
details of frequency and type of maintenance
roles and responsibility of customer and maintenance contractor
warranty issues.
Charging details may include:
cap on maintenance schedule
hourly rate for casual attendances for fault clearance
set number of maintenance attendances per month in contract agreement within contract charges.
Schedule may include:
contingencies
frequency of maintenance attendances
level of support required
nature and type of maintenance
repair activities.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
plan and organise preventive maintenance schedule according to vendor specified requirements and customer agreements
negotiate fault clearance arrangements with customers applying related OHS requirements and work practices
plan and schedule fault clearance activity allocating appropriately skilled repair officer to rectify faults.
Context of, and specific resources for assessment
Assessment must ensure:
site where equipment maintenance may be conducted
enterprise and site related documentation
regulatory, enterprise, supplier and equipment documentation that impact on work activities.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate scheduling equipment maintenance
review of schedule prepared by the candidate outlining maintenance and repairs required
oral or written questioning assessing required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN4080A Undertake preventative maintenance of systems and equipment
ICTTEN4081A Locate, diagnose and rectify faults.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
plan and organise preventive maintenance schedule according to vendor specified requirements and customer agreements
negotiate fault clearance arrangements with customers applying related OHS requirements and work practices
plan and schedule fault clearance activity allocating appropriately skilled repair officer to rectify faults.
Context of, and specific resources for assessment
Assessment must ensure:
site where equipment maintenance may be conducted
enterprise and site related documentation
regulatory, enterprise, supplier and equipment documentation that impact on work activities.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate scheduling equipment maintenance
review of schedule prepared by the candidate outlining maintenance and repairs required
oral or written questioning assessing required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN4080A Undertake preventative maintenance of systems and equipment
ICTTEN4081A Locate, diagnose and rectify faults.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWC70 | ICTWOR402 | Schedule equipment maintenance | Unit of competency |
