Unit of competency Outline

Date retreived
22/07/2026 10:06 PM AWST

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Create ICT user documentation

Create ICT user documentation

Unit of competency
National Code
ICTICT309
State Code
OBU32
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
020399 - Information Systems, N.e.c.
Original Release Date
15/01/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to create clear and coherent user documentation that is easy to navigate and apply.It applies to individuals who work under supervision with responsibilities for the development of Information and Communications Technology (ICT) user documentation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to produce user documentation
  • 1.1 Discuss and determine user documentation requirements with required personnel
  • 1.2 Investigate and determine industry standard user documentation requirements applicable to task
  • 1.3 Identify the required ICT system, software, hardware and application or network to be documented with required personnel
  • 1.4 Design and develop user documentation template using required software, according to applicable industry standards
  • 1.5 Submit user documentation requirements and template to required personnel, according to organisational procedures
  • 1.6 Obtain approval from required personnel and action required changes according to feedback
2. Produce user documentation
  • 2.1 Conduct a review of the required ICT system, hardware, software program and network
  • 2.2 Document characteristics and functions of applicable components in ICT system, according to user documentation requirements
  • 2.3 Access and examine applicable technical, design, user specification and supporting documentation
  • 2.4 Design draft user documentation and obtain internal feedback from required personnel
  • 2.5 Create user documentation according to template and operation of applicable components in ICT system
3. Review user documentation and obtain sign-off
  • 3.1 Submit user documentation to target audience and seek feedback
  • 3.2 Gather and respond to feedback
  • 3.3 Implement user documentation changes and improvements
  • 3.4 Submit user documentation to required personnel and obtain approval and sign-off
4. Finalise user documentation creation procedures
  • 4.1 Confirm all documentation and approval procedures have been performed
  • 4.2 Review and assess impact of implementing user documentation
  • 4.3 Evaluate and report on user documentation creation procedures
No information
No information
Replaces
State Code National Code Title Type
AUU24 ICTICT301 Create user documentation Unit of competency
State Code National Code Title Type
BFF7 ICT30120 Certificate III in Information Technology Qualification