Elements and Performance Criteria

Stakeholders may include:


intelligence practitioners
law enforcement agencies
investigators
management
specialist staff
other agencies
Contact arrangements may include:

contact points
mobile phone
land-line
emails
hand signals
emergency contact points
emergency meeting location
Locations may include:
public or private
indoor/outdoor, cafes, bars, hotel rooms, library, railway stations, museums, car parks
medical units
interview rooms
accessibility
Cover story may include:
persona
address/location
demeanour
reason for meetings
provision of explanation
personal background
reasons withstanding scrutiny
credibility/believability
understanding pitfalls
Risk may include:

psychological
physical
legal
economic
moral
Relocation may include:

movement to a different centre
movements within a centre
change of classification
Confidential relationship may include:

source maintaining confidentiality
safe storage of information
safe use of information technology
conducting discrete conversation
undertaking tasks discretely
Language may include:

use of appropriate terminology
appropriate language used in varying situations
Communication techniques may include:

implementing communication strategies which support a human source operation
controlling on demeanour to display a range of -attitudes ranging from passiveness or aggression within appropriate circumstances
use of voice to de-escalate tense or aggressive situations
effective questioning:
developing strategies to communicate in a manner that contributes to rapport and invites open conversation by others
using relevant questioning to support intelligence or objectives by discrete means to protect operational security
attentiveness to all information that can be gleaned from human source
deflection techniques to avoid answering questions from human sources or others in order to maintain personal and operational security

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential for this unit that competence be demonstrated in analysis that must be logical, valid, reliable and relevant
Assessment and evidence must confirm the ability to:
manage and maintain safety and security for human sources
manage and maintain a range of appropriate cover stories for human sources
implement and maintain the effective use of appropriate meeting places to ensure that operational integrity is maintained
manage and maintain an effective relationship and communication process with the human source to ensure the operational security of the operation
monitor risk to human source and implement appropriate action
manage the effective use of interpersonal communication skills in establishing rapport with key stakeholders within an operation
apply effective information gathering techniques whilst maintaining the integrity and security of the operation
maintain professional integrity throughout the life of the operation, in accordance with the organisational relevant codes of Practice/Ethics
Consistency in performance
Evidence of competency in this unit will need to be gathered over time and from across a range of simulated and/or actual workplace activities.
Context of and specific resources for assessment
This unit contains knowledge that may be assessed off the job, for example in a structured learning process, and performance outcomes which can be assessed in a simulated or real workplace in routine activities and in conjunction with other units.
Access to:
This unit may be assessed in the workplace or in a simulated operational exercise and may include written assessments.
Evidence of competence in this unit should be assessed over time in a range of workplace or simulated operations.
Specialised equipment, relevant scenarios and assets
Method of assessment
The following assessment methods are acceptable methods of assessment for this unit:
case studies
completing workplace documents
observation in workplace or simulated work environment
portfolio of evidence
practical exercises including simulation, demonstration and presentation
written and/or oral questioning to assess knowledge and understanding
written reports
Guidance information for assessment
Assessment of this unit may be enhanced by clustering with:
CSCITL502 Analyse information
CSCITL503 Produce and review standard intelligence products
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.