Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

immediate family
extended family
designated people, including friends.

public or private viewing
placing special personal effects with the deceased
use of music
placement of candles
choice and placement of flowers
photographs
time required between death and burial or cremation
specific coffin or casket design
special locations or time
social, cultural and religious considerations, such as:
funeral and mourning dress standards
funeral rites
cultural rituals to assist grieving
community support
duration of mourning
religious denomination
spiritual or cultural symbolism
public profile of the deceased
aesthetics
taboos regarding death
access and attitude to grief counselling.

legal requirements
embalming technique
condition of deceased
geographical location
special locations or time.

standard operating policies and procedures
communication protocols
personal presentation
standards and certification requirements
quality assurance procedures
OHS procedures
emergency procedures, including fire and accident procedures
security procedures.

funeral director
funeral arranger
other staff members
coffin or casket manufacturer
florist
transfer staff
transportation services
church or chapel coordinator
clergy or celebrant
support groups
mortuary technician
embalmer
registrar of births, deaths and marriages
coroner.

time
location
duration
possible grief reactions
available assistance.

OHS
cemetery Acts and by-laws
Crematorium Acts
local government regulations
Privacy Acts.

fainting
anger
general distress.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to determine family's viewing requirements, liaise with family and relevant personnel to arrange and oversee viewings that meet family, workplace and legislative requirements
sensitive communication, according to funeral services industry parameters and protocols, with the bereaved at all times and ability to sensitively respond to additional family requests and concerns during the viewing
arranging and overseeing viewings on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of, and specific resources for assessment

Assessment must ensure:

demonstration of skills in an environment where viewings can take place
access to appropriate computers, communication technology and software programs to arrange viewings
interaction with diverse client types to allow candidate to respond to range of viewing requirements and client requests
access to first aid facilities.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate assessing family's viewing requirements and liaising with relevant personnel to arrange and oversee viewing of the deceased person
written or verbal questioning to assess knowledge and understanding of dealing with grief responses and the application of workplace policies and procedures, and relevant legislation with regard to viewings
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFFNL003A Arrange funerals.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.