Unit of competency Outline

Date retreived
21/07/2026 11:42 PM AWST

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Arrange and oversee viewings

Arrange and oversee viewings

Unit of competency
National Code
SIFFFNL004
State Code
WG616
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
02/07/2013
View on TGA
State Implementation and Classification
Approved Date
20/06/2014
Field of Education
110399 - Personal Services, N.e.c.
Original Release Date
20/06/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to arrange and oversee viewing of a deceased person in a manner conducive to the religious, social, cultural and emotional needs of the family. It applies to funeral home staff working autonomously with a high level of responsibility and who liaise with other staff. It involves ensuring that all work is carried out according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Assess viewing needs.
  • 1.1 Liaise with family of the deceased to identify viewing requests and requirements.
  • 1.2 Communicate viewing guidelines to relatives.
2. Arrange viewing of the deceased person.
  • 2.1 Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.
  • 2.2 Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.
  • 2.3 Determine viewing details and information and inform the family.
  • 2.4 Establish boundaries for the conduct of viewing and inform the family.
  • 2.5 Arrange viewing area according to social, cultural and religious requirements and family’s instructions.
  • 2.6 Position coffin or casket correctly for viewing the deceased person.
  • 2.7 Provide first aid facilities to deal with intense cases of grief reactions that require care.
3. Oversee viewing of the deceased person.
  • 3.1 Meet and escort family to viewing area at appointed time.
  • 3.2 Explain proceedings to the family and answer questions that may arise.
  • 3.3 Oversee viewing discreetly and respond to additional family requests or grief reactions.
  • 3.4 Enforce time restraints sensitively as required.
  • 3.5 Escort family from viewing area at appropriate time.
No information
No information
Replaces
State Code National Code Title Type
S7058 SIFFNL004A Arrange and oversee viewings Unit of competency