Unit of competency Outline
Date retreived
22/07/2026 10:35 PM AWST
22/07/2026 10:35 PM AWST
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Manage diversity within the business
Manage diversity within the business
Unit of competency
National Code
SIRXMGT509
SIRXMGT509
State Code
WD978
WD978
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
12/11/2012
Field of Education
080301 - Business Management
Original Release Date
12/11/2012
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to manage and gain benefit from diversity within the workplace and customer base. This requires understanding the characteristics that define diversity, building respect and understanding, and identifying the business benefits offered by diversity.
Notes
Elements and Performance Criteria
1. Identify issues associated with diversity.
- 1.1.Build and explore an understanding of the issues associated with diversity.
- 1.2.Identify the strengths that are offered to the organisation by its diverse workforce and customer base.
- 1.3.Analyse opportunities for the organisation in embracing the strengths of diversity.
2. Build understanding and respect.
- 2.1.Act as a role model in demonstrating behaviours that respect workplace diversity.
- 2.2.Communicate organisational policies and legislative requirements to staff that support a workplace that is inclusive and respectful of diversity.
- 2.3.Coach and mentor staff to develop their awareness of the benefits of a diverse workforce and customer base.
- 2.4.Supervise the workplace to ensure literature, work practices and personal interactions are respectful of people from diverse backgrounds.
- 2.5.Recognise and reward staff behaviour that demonstrates respect for and commitment to diversity.
3. Develop opportunities from a diverse workforce and customers.
- 3.1.Provide and promote opportunities to recognise and use the skills and knowledge of a diverse workforce.
- 3.2.Seek and implement opportunities to build a customer base drawn from diverse backgrounds.
- 3.3.Share and discuss with staff the strengths and benefits achieved from the active strategies that embrace diversity.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Diversity applies to a range of human characteristics, including:
age
cultural background
disabilities
family structure
gender
language
national origin
race
sexual preference
special needs.
Opportunities that can be generated by the adoption of inclusive and respectful policies and practices include:
a more interesting workplace that reflects the diverse community
a multilingual workforce to communicate effectively with customers from diverse backgrounds
ability to serve new and emerging markets ahead of competitors
harmonious and productive workforce
increased customers resulting from understanding and accessible workplace practices
increased job satisfaction and recognition for staff members from diverse backgrounds
increased perspectives brought to problem solving and service provision.
Diversity applies to a range of human characteristics, including:
age
cultural background
disabilities
family structure
gender
language
national origin
race
sexual preference
special needs.
Opportunities that can be generated by the adoption of inclusive and respectful policies and practices include:
a more interesting workplace that reflects the diverse community
a multilingual workforce to communicate effectively with customers from diverse backgrounds
ability to serve new and emerging markets ahead of competitors
harmonious and productive workforce
increased customers resulting from understanding and accessible workplace practices
increased job satisfaction and recognition for staff members from diverse backgrounds
increased perspectives brought to problem solving and service provision.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
analyses diversity and opportunities to improve the organisation
demonstrates behaviours that respect workplace diversity
coaches and supervises staff to ensure workplace information and practices are respectful of people from diverse backgrounds
implements opportunities to build diverse staff and customer base.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
organisational values and objectives
relevant workplace documentation, including human resources policies and procedures
retail staff with a range of job roles.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
analyses diversity and opportunities to improve the organisation
demonstrates behaviours that respect workplace diversity
coaches and supervises staff to ensure workplace information and practices are respectful of people from diverse backgrounds
implements opportunities to build diverse staff and customer base.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
organisational values and objectives
relevant workplace documentation, including human resources policies and procedures
retail staff with a range of job roles.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| J151 | SIR50112 | Diploma of Retail Management | Qualification |