Unit of competency Outline
Date retreived
22/07/2026 9:59 PM AWST
22/07/2026 9:59 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage investigation information processes
Manage investigation information processes
Unit of competency
National Code
PSPREG506
PSPREG506
State Code
WE681
WE681
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
04/07/2014
Field of Education
080313 - Public And Health Care Administration
Original Release Date
04/07/2014
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to gather and process information relating to investigations undertaken by regulatory officers.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Use information gathering techniques
- 1.1 Potential sources of information are identified and assessed.
- 1.2 Informants are cultivated and managed according to organisational guidelines and operational safety requirements.
- 1.3 Persons/locations of interest are monitored and profiles maintained in accordance with legal and organisational requirements.
- 1.4 Information is obtained from identified sources ethically and in accordance with legislation, policy and guidelines.
- 1.5 Information is stored in information systems in accordance with organisational policy, procedures and security requirements.
2. Evaluate information
- 2.1 Elements of offences and coronial needs are established and related information identified.
- 2.2 All potential evidence or intelligence is identified from information obtained.
- 2.3 The validity and integrity of the information is evaluated fairly and objectively.
- 2.4 Information is corroborated independently where possible.
3. Act on information
- 3.1 Information is responded to by immediate action or further inquiry or filing for future reference.
- 3.2 Information is communicated to other areas or agencies in accordance with organisational timelines, policies and procedures.
- 3.3 Relevant information is used to inform decision-making.
- 3.4 Security of information is maintained under all circumstances.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Potential sources of information may include:
internal:
documents
databases
intelligence
inspections
surveillance
specialist sections such as auditors
technical services
external
local, state and federal government agencies and authorities
police
covert/surveillance policing
forensic services
private agencies
members of the public
literature
witnesses
victims
suspects
informants/ informers
Informants may be cultivated and managed by:
researching background reliability
communicating with persons at all levels
being self-motivated
recording information accurately
displaying knowledge of specialist crime culture and terminology
identifying motives of informants (that may include money, revenge, consideration of penalty, civic duty)
maintaining regular contact
registering informants correctly
maintaining personal integrity
anonymity and own counsel
Information systems may be:
computer-based or manual
selected depending on:
importance of information
sensitivity of information
reliability of information
where information is to be disseminated
Evidence may include:
direct
circumstantial
hearsay
physical
documentary
observations
opinions
Potential sources of information may include:
internal:
documents
databases
intelligence
inspections
surveillance
specialist sections such as auditors
technical services
external
local, state and federal government agencies and authorities
police
covert/surveillance policing
forensic services
private agencies
members of the public
literature
witnesses
victims
suspects
informants/ informers
Informants may be cultivated and managed by:
researching background reliability
communicating with persons at all levels
being self-motivated
recording information accurately
displaying knowledge of specialist crime culture and terminology
identifying motives of informants (that may include money, revenge, consideration of penalty, civic duty)
maintaining regular contact
registering informants correctly
maintaining personal integrity
anonymity and own counsel
Information systems may be:
computer-based or manual
selected depending on:
importance of information
sensitivity of information
reliability of information
where information is to be disseminated
Evidence may include:
direct
circumstantial
hearsay
physical
documentary
observations
opinions
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms consistency of performance in managing investigation information processes.
This will include evidence of:
gathering, evaluating and acting on information that is accurate and relevant to actual or simulated investigations on at least three separate occasions or for at least three different investigation situations
adhering to legal, ethical and organisational requirements during the conduct of investigations
Context of and specific resources for assessment
Assessment must ensure access to a real or simulated workplace environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered while gathering and managing investigation information, including coping with difficulties, irregularities and breakdowns in routine.
Access is required to resources such as:
applicable legislation, policies and procedures
case studies and workplace scenarios to capture the range of information requirements for investigation situations likely to be encountered
information management technology and/or manual systems
Method of assessment
Assessment methods suitable for valid and reliable assessment of this unit of competency may include, but are not limited to, a combination of 2 or more of:
case studies
demonstration
observation
written or oral questions
scenarios
simulation or role plays
authenticated evidence from the workplace and/or training courses
Guidance information for assessment
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms consistency of performance in managing investigation information processes.
This will include evidence of:
gathering, evaluating and acting on information that is accurate and relevant to actual or simulated investigations on at least three separate occasions or for at least three different investigation situations
adhering to legal, ethical and organisational requirements during the conduct of investigations
Context of and specific resources for assessment
Assessment must ensure access to a real or simulated workplace environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered while gathering and managing investigation information, including coping with difficulties, irregularities and breakdowns in routine.
Access is required to resources such as:
applicable legislation, policies and procedures
case studies and workplace scenarios to capture the range of information requirements for investigation situations likely to be encountered
information management technology and/or manual systems
Method of assessment
Assessment methods suitable for valid and reliable assessment of this unit of competency may include, but are not limited to, a combination of 2 or more of:
case studies
demonstration
observation
written or oral questions
scenarios
simulation or role plays
authenticated evidence from the workplace and/or training courses
Guidance information for assessment
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
No information
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