Work in and with small, regional and remote organisations

Unit of competency Outline

Date retreived
23/07/2026 5:33 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
PSPGEN017

State Code
AWV86

TGA Status
Deleted

DTWD Status
Deleted

Current Release Number
1.00

Current Release Date
07/03/2016

View on TGA

State Implementation and Classification

Approved Date

21/07/2016

Field of Education

120505 - Work Practices Programmes

Original Release Date

21/07/2016

Nominal Hours

Description

This unit describes the skills required to work effectively in and with small, regional and remote organisations, by establishing organisational parameters observing protocols and dealing with difficult situations.This unit applies to those working in a role where they are required to have an understanding of the business and human requirements of small or isolated organisations.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would generally work independently, performing routine tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.

Notes

Elements and Performance Criteria

1. Establish organisational parameters

1.1 Identify the roles of key organisations and stakeholders within those organisations.
1.2 Identify the relationships between organisations and stakeholders.
1.3 Identify types and general features of services available.

2. Operate effectively

2.1 Develop knowledge of current and emerging issues affecting the locality.
2.2 Apply an understanding of challenges facing principal client groups to work activities.
2.3 Apply an understanding of cross-cultural issues in work practices.
2.4 Recognise and promote the value of diversity in the community.

3. Observe protocols

3.1 Apply knowledge of different models of work and current issues impacting on work practices.
3.2 Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation.
3.3 Observe cultural protocols, legislation, policies and procedures of the community.

4. Deal with difficult situations

4.1 Identify issues which may cause conflict or misunderstanding between own and other organisations.
4.2 Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required.
4.3 Refer unresolved issues and problems for follow-up.

No information

Replaces

State Code	National Code	Title	Type
C8006	PSPGOV310A	Work in and with small, regional and remote organisations	Unit of competency

State Code	National Code	Title	Type
AZX1	PSP30116	Certificate III in Government	Qualification