Elements and Performance Criteria

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Organisations may include:
those providing specialist services to assist local clients, including those funded by state/territory and federal governments
employers and employer peak bodies
area consultative committees
Commonwealth, State/Territory and Local :Government
community organisations
training organisations
Stakeholders may include:
clients/target group of the small, regional or remote organisation
friends, peers and families
the wider local community
local community organisations
government representatives and service providers
specialists/experts
peak bodies and networks in the sector
management, colleagues, supervisor, team members
Cross-cultural issues may arise from:
race
language
specific needs
disabilities
ethnicity
family structure
gender
age
sexual preference
Legislation, policies and procedures may include:
State/Territory and Commonwealth legislation and regulations such as:
public sector management acts
privacy legislation
equal employment opportunity, anti-discrimination and harassment legislation
occupational health and safety legislation
ethics and accountability standards
public sector standards
organisational policy, procedures and protocols
international legislation/codes of behaviour
Possible cultural differences may include those arising from:
language spoken
forms of address
levels of formality/informality
non-verbal behaviour
understandings and interpretations
work ethic
personal grooming
dress
family and social obligations and status
observance of special religious, feast or other celebratory days
customs, beliefs and values
specific needs

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC301B Uphold the values and principles of public service
PSPGOV301B Work effectively in the organisation
PSPGOV302B Contribute to workgroup activities
PSPGOV303B Build and maintain internal networks
PSPGOV305B Access and use resources and financial systems
PSPGOV306B Implement change
PSPGOV307B Organise workplace information
PSPGOV308B Work effectively with diversity
PSPLEGN301B Comply with legislation in the public sector
PSPOHS301A Contribute to workplace safety
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of Employability Skills as they relate to this unit
work in and with a small, regional or remote organisation in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to the public sector
case studies and workplace scenarios to capture the range of situations likely to be encountered when working in and with a small, regional or remote organisation
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when working in and with a small, regional or remote organisation, including coping with difficulties, irregularities and breakdowns in routine
work in and with a small, regional or remote organisation in a range of (3 or more) contexts (or occasions, over time).
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations.
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
demonstration
observation
portfolios
questioning
scenarios
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments