Unit of competency Outline

Date retreived
22/07/2026 3:15 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Obtain information from external and networked sources

Obtain information from external and networked sources

Unit of competency
National Code
BSBLIB406
State Code
AWG09
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
091301 - Librarianship And Information Management
Original Release Date
05/07/2016
Nominal Hours
60
Description
This unit describes the skills and knowledge required to establish the information needs of customers, and then search external and networked sources to meet those needs. It applies to individuals working in frontline information services roles within established guidelines and under general supervision in library and information services contexts. They may be working in public, school, medical, law, business, or academic libraries. Work relates to information requests that cannot be satisfied from sources within the organisation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Determine customer information needs
  • 1.1 Determine and confirm exact nature of information needs with customer
  • 1.2 Discuss options for satisfying requests with customer, taking into account any specific requirements
  • 1.3 Where appropriate, keep customer informed of delivery progress
  • 1.4 Recommend alternative options to fulfil customer information needs as required
2 Clarify details of required information resources
  • 2.1 Verify bibliographic and other relevant details sufficient to locate required information resources
  • 2.2 Check availability of required information from external or networked sources
3 Search external and networked sources
  • 3.1 Complete information search based on knowledge of appropriate external and networked sources
  • 3.2 Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases
  • 3.3 Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information
  • 3.4 Seek assistance from colleagues to locate unusual or difficult to locate information
4 Obtain and return information
  • 4.1 Complete and despatch requests to external sources using organisational standards, systems and procedures
  • 4.2 Monitor requests to external sources and follow-up as required
  • 4.3 Check condition of information resources received from external sources and confirm they meet customer needs
  • 4.4 Monitor receipt of electronic documents and present to customers using approved delivery methods
  • 4.5 Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents
  • 4.6 Take action to recall material, where required, and return to provider in the required condition
  • 4.7 Inform provider of difficulties in relation to return of material and take action
No information
No information
Replaces
State Code National Code Title Type
D9430 CULINS402A Obtain information from external and networked sources Unit of competency
Replaced By
State Code National Code Title Type
OCG16 BSBINS403 Obtain information from external and networked sources Unit of competency