Unit of competency Outline

Date retreived
22/07/2026 11:16 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Obtain information from external and networked sources

Obtain information from external and networked sources

Unit of competency
National Code
BSBINS403
State Code
OCG16
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
091301 - Librarianship And Information Management
Original Release Date
16/03/2021
Nominal Hours
60
Description
This unit describes the skills and knowledge required to establish the information needs of relevant stakeholders, and then search external and networked sources to meet those needs. The unit applies to those who are working in library services within established guidelines and under general supervision. They may be working in public, school, medical, law, business, or academic libraries. Requests relate to information that cannot be satisfied from sources within the organisation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine stakeholder information needs
  • 1.1 Determine and confirm exact nature of information needs with relevant stakeholder
  • 1.2 Discuss options for satisfying requests with relevant stakeholder, taking into account any specific requirements
  • 1.3 Keep relevant stakeholder informed of delivery progress
  • 1.4 Recommend alternative options to fulfil relevant stakeholder information needs, where required
2. Clarify details of required information resources
  • 2.1 Verify bibliographic and other relevant details and locate required information resources
  • 2.2 Check availability of required information from external or networked sources
3. Search external and networked sources
  • 3.1 Complete information search based on knowledge of external and networked sources
  • 3.2 Check availability of information resources from external and networked sources by searching catalogues for items already held, and electronic databases
  • 3.3 Identify reciprocal interlibrary lending networks and document delivery systems and services to source required information
  • 3.4 Seek assistance to source information that is difficult to locate
4. Obtain and return information
  • 4.1 Complete and despatch requests to external sources using organisational standards, systems and procedures
  • 4.2 Monitor requests to and from external sources and follow-up, as required
  • 4.3 Check condition of information resources received from external sources and confirm they meet relevant stakeholder needs
  • 4.4 Monitor receipt of electronic documents and present to customers using approved delivery methods
  • 4.5 Confirm compliance with copyright legislation in relation to supply of photocopied or electronic documents
  • 4.6 Take action to recall material, where required, and return to provider in the required condition
  • 4.7 Inform provider of difficulties in relation to return of material and take action
No information
No information
Replaces
State Code National Code Title Type
AWG09 BSBLIB406 Obtain information from external and networked sources Unit of competency