Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Procedures
All operations are performed in accordance with standard procedures and work instructions.
Special requirements
Special requirements may be noted on the docket or instructed by the batcher or otherwise communicated.
Special requirements may include the addition of water.
Relevant person
Relevant person for reporting delays/breakdowns may include batcher, dispatcher or other person as specified in the procedures.
Records
Completion of records must include:
the addition of water
other items identified in the procedures
and where possible the customer signature.
Records may be completed on the docket or other means as specified in the procedures.
Checklists
Required checklists ma include:
maintenance checklists
pre start checklists
other checklists
Context
This unit includes:
determining and adding the correct amount of water taking into account required specification and moisture/water already in the mix
measurement of slump or similar tests
customer service and product knowledge
knowledge of relevant road rules and waste disposal requirements.
It does NOT include the driving of the truck (which is a prerequisite). However the driver's road skills should be observed to ensure that they meet the business's standards.
It does NOT include the driving of the truck. However, the driver's road skills should be observed to ensure that they meet the business's standards.
Typical problems
Typical problems may include:
sites with poor access/unstable soil
transportation/site delays
site conflicts
disposal of agitator washings

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Competence must be demonstrated in the ability to recognise situations requiring action and then in implementing appropriate corrective action. Consistent performance should be demonstrated. In particular look to see that:
concrete is delivered in full, on time and in specification
there are good relations with the customers
there is good liaison with the batching plant.
These aspects may be best assessed using a range of scenarios/case studies/what ifs as the stimulus, with a walk-through forming part of the response. The assessment activities should include responding to a range of problems.

Context of and specific resources for assessment
Assessment for this unit of competency will be on an operating work site.
Assessment will occur over a range of situations which will include disruptions to normal, smooth operation.
Simulation or case studies/scenarios may be required to allow for timely assessment of parts of this competency unit (e.g., those parts of element 3 referring to dealing with customers). Simulation should be based on the actual plant and will include 'walk-throughs' of the relevant competency components. Simulations may also include the use of case studies/scenarios and role plays.
Assessment will require access to an operating plant over an extended period of time, or a suitable method of gathering evidence of operating ability over a range of situations. A bank of scenarios/case studies/what ifs will be required as will a bank of questions which will be used to probe the reasoning behind the observable actions.

Method of assessment
It may be appropriate to assess this unit together with:
TLIC407D Drive heavy rigid vehicle
TLIC307C Drive medium rigid vehicle
TLIC507D Drive heavy combination vehicle
or such other unit as may be appropriate.
This unit may be assessed in conjunction with:
MSAPMSUP280A Manage conflict at work
PMC562081B Deliver customer service.
Individual enterprises may choose to add prerequisites and co-requisites relevant to their processes.

Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.