Unit of competency Outline

Date retreived
22/07/2026 5:35 PM AWST

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Manage a business continuity crisis

Manage a business continuity crisis

Unit of competency
National Code
SITXCRI002
State Code
AWQ60
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
080301 - Business Management
Original Release Date
12/07/2016
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to identify the ramifications of a crisis on business continuity and to respond with strategies that ensure the financial viability of the organisation. It requires the ability to identify and interpret information relevant to the crisis and the business operation, and to assess and adapt business operations to manage the crisis.Managing business continuity is a complex process which involves the use of a range of interrelated skills, such as financial analysis, budgeting, developing operational plans and adapting the provision of products to meet the needs of a market in crisis. These skills are covered in other units.This unit applies to all tourism, travel, hospitality and event sectors and to any size organisation. The crisis could be of a magnitude that affects the operation of an entire organisation, department or particular project.It applies to senior managers and owner-operators who operate with significant autonomy and are responsible for making a range of strategic management decisions.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify and acknowledge the crisis.
  • 1.1.Consider impacts on business operation through early identification of triggers for a downturn in business.
  • 1.2.Access and interpret information relevant to crisis.
  • 1.3.Identify and acknowledge internal and external crises.
2. Assess impacts on the viability of the business.
  • 2.1.Involve key people in assessment of crisis.
  • 2.2.Review organisational documents to determine current financial and operational status of business.
  • 2.3.Produce new financial forecasts based on known information about crisis.
  • 2.4.Produce a range of forecast options based on reasonable and worst case predictions of impacts.
  • 2.5.Monitor severity of crisis and adjust forecasts according to swiftly changing circumstances.
  • 2.6.Determine severity of business impacts and develop recommendations to ensure financial viability of organisation.
3. Adapt business operations to manage the crisis.
  • 3.1.Develop and implement emergency operational plan to manage the crisis.
  • 3.2.Involve key people in managing business crisis and integrate their perspectives.
  • 3.3.Implement accepted recommendations for changing business operations.
  • 3.4.Communicate new practices to key people including external suppliers.
  • 3.5.Re-align staffing arrangements to control wage costs.
  • 3.6.Gain staff confidence in current managerial activity and commitment to the business in crisis.
  • 3.7.Re-align products and services to meet current market needs.
  • 3.8.Re-negotiate with suppliers to achieve optimum profitability during crisis.
  • 3.9.Implement promotional and public relations activities to ensure consumer confidence.
4. Monitor and evaluate business operations.
  • 4.1.Monitor business activity and profitability throughout all stages of crisis.
  • 4.2.Seek internal and external feedback on effectiveness of emergency business operations.
  • 4.3.Identify and respond to inadequacies in emergency operational plan to account for changing circumstances.
  • 4.4.Continually adapt business operations to ensure business continuity.
No information
No information
Replaces
State Code National Code Title Type
WF753 SITXCRI601 Manage a business continuity crisis Unit of competency
Replaced By
State Code National Code Title Type
OEC72 SITXCRI004 Manage a business continuity crisis Unit of competency