Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Customers may be:
internal or external
Workplaces may comprise:
large, medium or small worksites
Work may be conducted in:
limited or restricted spaces
exposed conditions
controlled or open environments
Goods to be despatched may involve:
special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances
Problems that may occur when despatching an order include:
wrong stock is despatched
wrong carton for order
incorrect location
damaged stock
no stock at location
incorrect quantity
failing to meet a special order requirement
failing to meet customers delivery requirements
Special order requirements may include:
pricing
special packing
specific size of carton
special categories of stock
Hazards in the work area may include exposure to:
chemicals
dangerous or hazardous substances
movements of equipment, goods and materials
oil or water on floor
a fire or explosion
damaged packaging or pallets
debris on floor
faulty racking
poorly stacked pallets
faulty equipment
Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
email
internet
RF communications
barcode readers
oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
two-way radios
high visibility clothing
Consultative processes may involve:
workplace personnel
supervisors and managers
customers/clients
drivers and agents
contractors
official representatives
Information/documents may include:
goods identification numbers and codes
manifests, picking slips, merchandise transfers, stock requisitions and bar codes
manufacturers specifications for equipment/tools
workplace procedures and policies
supplier and/or client instructions
dangerous goods declarations and material safety data sheets (where applicable)
codes of practice including the National Standards for Manual Handling and the Industry Safety Code
relevant legislation, regulations and related documentation including the ADG Code
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to the organising of despatch operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:
Australian and International Dangerous Goods Codes
Australian Marine Orders and the International Maritime Dangerous Goods Code
IATA Dangerous Goods by Air Regulations
Australian and international explosives codes
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
licence, patent or copyright arrangements
water and road use and licence arrangements
export/import/quarantine/bond requirements
workplace relations regulations
workers compensation regulations

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace