Unit of competency Outline

Date retreived
22/07/2026 3:30 PM AWST

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Respond to a major non-conformance

Respond to a major non-conformance

Unit of competency
National Code
MSS407007
State Code
BAJ66
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080317 - Quality Management
Original Release Date
08/08/2016
Nominal Hours
70
Description
This unit of competency covers the skills and knowledge required to lead a response at a team or area level to a major non-conformance which could have severe business impacts.The unit can be applied to subsections of an organisation, such as a team, area or department, or in the case of a small or medium sized enterprise (SME), to the whole organisation. This unit applies to team leaders and people with a similar sphere of influence and scope of authority and responsibility and covers the skills required to respond to a situation where people, processes, equipment or systems fail to meet requirements (there is a major non-conformance) for whatever reason, and this will have significant business consequences. The non-conformance may be anywhere in the value stream, not necessarily in the team, department or area which needs to respond. Many teams, departments or areas may need to respond. However, this unit applies to the skills needed to lead a single team, department or area response. This unit is not primarily about identification of the cause of the non-conformance but rather about skills for appropriate responses to contain the situation, including not allowing it to accelerate or cascade. It is also about skills to minimise the adverse consequences while doing what can be done at the team, department or area level to remedy the situation. This unit does not cover the specialist skills required to contain/remediate an emergency non-conformance, such as a fire or explosion. Relevant emergency management skills from other Training Packages should be accessed for these skills.This unit may be also applied to service organisations applying competitive systems and practices principles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Define extent and nature of non-conformance
  • 1.1 Identify target performance prior to non-conformance.
  • 1.2 Determine commencement and expected duration of non-conformance.
  • 1.3 Determine impact of non-conformance on target performance.
  • 1.4 Determine impact of non-conformance on sustainability (ecology, economy and social) performance.
  • 1.5 Determine impact of non-conformance on maintenance performance.
  • 1.6 Liaise with customers to determine minimum acceptable performance during period of non-conformance.
  • 1.7 Define non-conformance in terms of customer requirements and target performance.
2 Determine priorities and actions
  • 2.1 Develop possible responses appropriate to the situation.
  • 2.2 Determine possible timing of possible responses.
  • 2.3 Identify required resources for the responses developed.
  • 2.4 Evaluate possible responses and select or shortlist responses.
  • 2.5 Select responses and obtain necessary approvals.
  • 2.6 Organise resources, as appropriate.
3 Identify information needs
  • 3.1 Determine the information needs of stakeholders.
  • 3.2 Identify the sources of required information.
  • 3.3 Arrange to collect required information.
  • 3.4 Obtain authorisation to disseminate information.
  • 3.5 Report information to stakeholders, as appropriate.
4 Implement response
  • 4.1 Initiate response and establish data and information collection procedures.
  • 4.2 Analyse data and other information as it comes to hand.
  • 4.3 Determine progress of response to achieving required outcomes.
  • 4.4 Modify response, including deployment of resources, as required, to better achieve desired outcomes.
5 Establish plan to return to normal conformance
  • 5.1 Determine root cause of non-conformance and analyse to determine likely preventative measures.
  • 5.2 Develop remedial plan to eliminate root cause.
  • 5.3 Obtain sign-off from process/system owner for planned action.
  • 5.4 Implement remedial plan and establish normal conformance.
6 Conclude and review response
  • 6.1 Conduct a debrief and complete reports as required.
  • 6.2 Evaluate and review response and procedures.
  • 6.3 Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.
  • 6.4 Recommend improvements to prevent a recurrence and improve response for other non-conformances.
  • 6.5 Communicate reports in accordance with company procedures.
No information
No information
Replaces
State Code National Code Title Type
WD585 MSS407007A Respond to a major non-conformance Unit of competency
Replaced By
State Code National Code Title Type
OAS93 MSS407021 Respond to a major non-conformance Unit of competency